Ratings based on 1,552 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
it was boring . Not much going on food was 5/10
by A verified traveler from Sarasota
Posted 12 May 2024
Awesome
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 9 May 2024
Me and my family loved it, the service is amazing! The food is delicious! Everything was good! I definitely recommend!
by A verified traveler
Posted 7 May 2024
The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!
by A verified traveler
Posted 7 May 2024
Five stars
by A verified traveler
Posted 7 May 2024
Rui à Nice hôtel and resort but restaurant and food was not good at all only the buffet. Other restaurants at to much cuts on menu .
Comment from Hotel Management
9 May 2024 by Hotel Riu Palace Costa Mujeres, Hotel Management
Dear Hamayun,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will be following this up further, as it is our hope you will consider a future visit.Best Regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager
by A verified traveler
Posted 6 May 2024
Food
Comment from Hotel Management
13 May 2024 by Online Reputation Manager , Hotel Management
Dear Raisa,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Costa MujeresOnline Reputation Manager
by A verified traveler
Posted 6 May 2024
Clean resort, friendly staff and great food. Overall great experience.
Comment from Hotel Management
9 May 2024 by Online Reputation Manager, Hotel Management
Dear Lauren,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Costa MujeresOnline Reputation Manager
by A verified traveler
Posted 4 May 2024
Like the service
Comment from Hotel Management
7 May 2024 by Online Reputation Manager, Hotel Management
Dear Galina,Thank you for your comment,We are pleased to know that you were pleased with the service provided and we are sorry that we did not meet your expectations 100%.Therefore, we invite you to explore our website, where you can discover the diversity and breadth of our hotel offering, along with specific details of each one. We are sure that you will find an option that perfectly fits what you are looking for.Yours faithfully,Hotel Riu Palace Costa MujeresOnline Reputation Manager
