Ratings based on 409 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Our Butlers Yomelly & Issac did a great job with all our special requests and helped us celebrate a birthday. They went above and beyond & it was worth it to have the star class for this service!
Comment from Hotel Management
8 Jun 2024 by Planet Hollywood Cancun, Hotel Management
Dear Angela, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation. We will be glad to receive you once again soon for more PH Experiences.
by A verified traveler
Posted 1 Jun 2024
The place is great! Facilities and amenities great! Customer service, waiters/waitreses amazing! Food was good but not great. Drinks cheap alcohol.
Comment from Hotel Management
1 Jun 2024 by Planet Hollywood Cancun, Hotel Management
Dear Jose, Thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.
by A verified traveler
Posted 26 May 2024
.
Comment from Hotel Management
27 May 2024 by Planet Hollywood Adult Scene Cancun, Hotel Management
Dear April, thank you for the perfect scores and for your feedback. We will use your comments as a tool for improvement and will be glad to receive you once again soon for more PH Experiences.
by A verified traveler
Posted 19 May 2024
Facilities were nice and well-maintained. Food was good and there were plenty of options. We really enjoyed the live entertainment.
Comment from Hotel Management
23 May 2024 by Planet Hollywood Cancun, Hotel Management
Dear Christopher, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Planet Hollywood Cancun, Hotel Management
Dear Mayra, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.
by A verified traveler
Posted 4 May 2024
Me encanto el lugar, en especial los empleados,
Comment from Hotel Management
4 May 2024 by Planet Hollywood Cancun, Hotel Management
Estimada Magdalena, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
5 May 2024 by Planet Hollywood Cancun, Hotel Management
Dear Candida Giselle, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.
by A verified traveler
Posted 3 May 2024
Need to update showers
by A verified traveler
Posted 29 Apr 2024
This property could be better if the dinning options and quality were better food lacked in flavor and was very poorly prepared in some occasions the staff were nice and great. Resveration application never had any openings for dinner and the app could use an upgrade.
Comment from Hotel Management
30 Apr 2024 by Planet Hollywood Cancjn, Hotel Management
Dear Andres, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.
by A verified traveler
Posted 29 Apr 2024
There was no hot water in either shower.
Comment from Hotel Management
29 Apr 2024 by Planet Hollywood Cancun, Hotel Management
Dear Austin, thank you for the perfect scores and for your feedback. We will use your comments as a tool for improvement and will be glad to receive you once again soon for more PH Experiences.
