Ratings based on 1,075 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
No alarm clock, no mini fridge, no modern outlets for tech and the one outlet I was able to access I had to move the nightstand to get to. I was on the opposite side of the building from the 405 but I could clearly hear the noise from the freeway. Tub was stained by who knows what. Also no coffee maker, I can live without many thing but no coffee was a horrible way to start the day. If you're looking for little more than a place to lay your head this might be the place/
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Stuart, we regret that your recent stay did not meet your expectations. Your feedback regarding the amenities and cleanliness of the room is concerning, and we apologize for any inconvenience this may have caused. We will handle these issues promptly to ensure a more comfortable experience for our guests in the future. Additionally, we appreciate your comments about the noise from the freeway and will explore options to mitigate this for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to improve your experience should you choose to stay with us again in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 28 Apr 2024
Roaches greeted us upon entering the cigarette smelling room. Photos do NOT look like actual rooms. Reserved deluxe king room & was given twin room. Lamps didn’t work. Staff didn’t believe us about the roaches but were cooperative enough to change our room. Right next to freeway so lots there’s of transients of course.Get what you paid for so not bad if you want to save some money.
Comment from Hotel Management
29 Apr 2024 by Customer Care Team, Hotel Management
Dear Ernie, we're deeply sorry to hear about the challenges you encountered during your stay with us. Your experience certainly does not meet the standards of cleanliness and service that we strive to uphold. Please accept our sincerest apologies for any discomfort or inconvenience caused by the presence of roaches and the condition of your room. Rest assured, we take these concerns very seriously, and we will investigate the issues you've raised to ensure they are handled promptly. We appreciate your feedback and the opportunity to improve, and we hope to regain your trust with a more pleasant experience should you choose to stay with us again in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 28 Apr 2024
Bed sheet were stained , the restroom and floor were dirty.
Comment from Hotel Management
29 Apr 2024 by Customer Care Team, Hotel Management
Dear Rudy, we're truly sorry to learn about the unsatisfactory condition of your room during your recent stay. Providing a clean and comfortable environment is paramount to us, and we deeply regret that we fell short of meeting your expectations. Please accept our sincerest apologies for any inconvenience or discomfort caused by the stained bed sheets and the overall cleanliness of the restroom and floor. Your feedback is invaluable to us, and we will handle these issues promptly to ensure they are not repeated in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Guest Experience Team
by A verified traveler
Posted 27 Apr 2024
This property os infested with cockroaches its dirty moldy and they used same sheets and towels from prior reservation. Unbelivably disgusting place to stay. If possible i will add pictures of roaches and walk through of room. Please if you see this message DO NOT STAY AT THIS PROPERTY. I sure there was bed bugs as well. Whith a the holes in the edges amd corners of the walls.
Comment from Hotel Management
29 Apr 2024 by Customer Care Team, Hotel Management
Dear Estrellita, we're deeply distressed to hear about your experience during your recent stay. Providing a clean and comfortable environment is of utmost importance to us, and we sincerely apologize for falling short of your expectations. Your feedback regarding the presence of cockroaches, cleanliness issues, and other concerns is deeply concerning, and we assure you that we take these matters very seriously. We are actively investigating the situation and taking immediate steps to handle and rectify the issues you've highlighted. Please rest assured that this does not reflect the standards we aim to uphold, and we are committed to ensuring a positive experience for all our guests. We apologize for any inconvenience or discomfort you experienced, and we hope to have the opportunity to regain your trust in the future. Best Regards,Guest Experience Team
by A verified traveler
Posted 26 Apr 2024
Very disappointed with this La Quinta location. First of I booked here coz the pictures looks nice but my first night was a nightmare! The bathroom toilet was clogged and over flowing it was disgusting. No phone in the room so I have to go out and see the front desk.. outside has a lot of people coming in and out the premises it was midnight and it’s too noisy. I was able to move out from the first room but they transferred us to a very dirty room and smelled cigarettes. Oh and roaches and bugs everywhere. Just terrible! Never going back to that place again. I feel so bad.
Comment from Hotel Management
29 Apr 2024 by Customer Care Team, Hotel Management
Dear Pinky, we're deeply sorry to hear about the challenges you encountered during your stay at our La Quinta location. Your experience does not reflect the standard of cleanliness and service that we strive to provide for our guests. Please know that we take your feedback seriously, and we will share these issues with our team to ensure that they are rectified immediately. We understand the importance of a comfortable and pleasant stay, and we regret that we fell short of your expectations. We would like to make things right for you, so please reach out to our team so that we can discuss your concerns further and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 24 Apr 2024
This place used the be decent. Now is and absolutely horrible. The staff was rude, nothing worked in the room! No coffee, no cups, 3 towels and not even a body size towel. The phone didn't work, the hair dryer, the front door didn't even work properly! My son could not even play on his Xbox because the television was incompatible! Their breakfast was coffee that looked and tasted like slug was paired by cheap danish! Yes is was affordable but value should not equate to how horrible this Hotel is manged and maintain... One start is not low enough!
Comment from Hotel Management
24 Apr 2024 by Customer Care Team, Hotel Management
Dear Miguel, we're deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Providing a comfortable and pleasant experience for our guests is our utmost priority, and we regret that we fell short of your expectations. Please accept our sincerest apologies for the issues you encountered with the amenities in your room, as well as the quality of our breakfast offerings. This is certainly not the level of service we aim to provide, and we understand the frustration these issues cause. Rest assured, we take your feedback seriously, and we will handle these concerns promptly with our team to ensure that similar issues do not occur in the future. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 23 Apr 2024
convenient. No dislikes.
Comment from Hotel Management
26 Apr 2024 by Customer Care Team, Hotel Management
Dear David, we're delighted to hear that you found our hotel convenient for your needs! Thank you for taking the time to share your positive experience. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back in the future!Best Regards,Guest Experience Team
by A verified traveler
Posted 23 Apr 2024
Floors were slippery due to possible smoking from others bugs in restrooms as well.
Comment from Hotel Management
23 Apr 2024 by Customer Care Team, Hotel Management
Dear Israel, we're genuinely sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are top priorities for us, and it's concerning to hear that we fell short of meeting your expectations in these areas. We take all feedback seriously and will handle these issues promptly to ensure they are resolved and do not recur in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Best Regards,Guest Experience Team
by A verified traveler
Posted 22 Apr 2024
Room I stay was quiet note to my expectations it looks like the room has not been touched for yrs paint floor’s walls toilet sink bed lights tv doors drapes smell was terrible on the room I had to go get ice to the 3 rd floor from the 1 st floor sorry but the property including rooms really need a make over soon breakfast Ofer was only Coffey and Dennis WOW any way sorry but it’s what I really saw with all the $$$ this company makes should be no problem making this place looking acceptable
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear Luis, we apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable to us, and we take your comments seriously. We're sorry to hear that the condition of your room did not meet your expectations and that you encountered issues with cleanliness and amenities. Please know that we will share these concerns with our housekeeping and maintenance teams to ensure that all areas of our property meet the high standards we strive for. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we fell short on this occasion. Your satisfaction is our priority, and we appreciate your patience and understanding. If you choose to stay with us again in the future, we would welcome the opportunity to provide you with a much-improved experience. Thank you for bringing these issues to our attention, and we hope to regain your trust in our property.Best Regards,Guest Experience Team
