Ratings based on 468 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 11 Jun 2024
My experience at this hotel left much to be desired. From the moment I arrived, it was clear that this hotel had serious issues with maintenance.
The pool was broken, and we were not notified ahead of time. If we had known, we would have canceled and booked elsewhere. The only reason we booked this hotel room was to be able to swim.
When I asked if the pool would be fixed during our stay, the employee said no but that he would note that we would like a partial refund. When we checked out, not only did we not get that, but the manager didn't even ask how our stay was.
I contacted the corporate office in an attempt to address these issues before leaving a review. However, the response I received was far from satisfactory. They basically told me that things break. They did not address the fact that I was told I'd get a partial refund and did not. This hotel has an issue with customer service and accountability.
by A verified traveler
Posted 6 Jun 2024
This is an older hotel but reasonably clean and the breakfast was good. We booked it for the pool, which ended up being out of order, so that was a bit disappointing.
by A verified traveler
Posted 27 May 2024
We had to switch rooms the 1st room we walked into smelled like dirty feet. I'm truly surprised as I've rented rooms here in the past and seemed to be pretty clean.
by A verified traveler
Posted 23 May 2024
Liked everything about the property but parked my semi in the gravel lot next door not realizing it was baymount property cause their signs were over grown with bushes. The guy from the next door hotel was kinda nasty about it and threatened to tow it. Everything about the Hampton inn is excellent though
by A verified traveler
Posted 22 May 2024
Stay was fine
by A verified traveler
Posted 9 May 2024
The hotel is clean and well kept, however it is a bit old. I would still highly recommend the hotel because of its location to Louisville.
Comment from Hotel Management
11 May 2024 by Hampton Inn, Hotel Management
Thank you for your kind review! It means a lot to us. Hopefully, we can have you back soon!
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 23 Mar 2024
Other than being falsely told that the pool was heated indoors it’s a nice motel
by A verified traveler
Posted 19 Mar 2024
The room was clean, and the coffee supplies were well stocked. The breakfast was OK.
Comment from Hotel Management
20 Mar 2024 by Hampton Inn, Hotel Management
Thank you so much for your kind words! Hopefully, we can provide you with a good night sleep again in the future. :)
