Ratings based on 267 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
I should’ve payed attention to the comments please becareful there was bugs in the room no bed ones I checked but in general bugs are disturbing didn’t even waste time in breakfast and housekeeping needs to let people sleep and stop knocking on doors so early check out is at 11 not 8.
Comment from Hotel Management
10 Jun 2024 by Sophia CSR, Hotel Management
Hi Juan,We regret the inconvenience you experienced during your stay. It's disheartening to hear about the presence of bugs in your room and the disturbance caused by housekeeping. We'll investigate these issues immediately with our team to ensure improvements are made. Thank you for bringing this to our attention, and we regret any frustration this may have caused. If there's anything else we can do to make amends or if you have any further feedback, please don't hesitate to let us know.
by A verified traveler
Posted 20 May 2024
Very Clean
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Andrea,Your 4-star rating is greatly appreciated. We thank you for recognizing the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Sophia CSR, Hotel Management
Hi Randy,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back and see us again soon.
by A verified traveler
Posted 31 Mar 2024
I would not lean because we had a dog
Comment from Hotel Management
1 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 18 Mar 2024
Property was clean, room was very nice. Only suggestion is that even if it isn't an ADA room, there needs to be some type of mat or surface in the bathtub to keep it from being stuck, especially without grab bars.
Comment from Hotel Management
18 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,I am grateful for your excellent review and 5-star rating! We are delighted to hear that you found our home clean and the room quite comfortable. Your comment about the bathtub is very appreciated and we will consider it. Our visitors' safety and comfort are our top priorities, and we will look into appropriate ways to resolve this problem. We hope to see you again soon for another wonderful visit!
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
by A verified traveler
Posted 4 Mar 2024
They advertised a continental breakfast- they had nothing.
Room was dirty, hair, stained sheets. Dirty.
Room was falling apart.
Comment from Hotel Management
8 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
by A verified traveler
Posted 17 Feb 2024
The rooms are very nice and clean
Comment from Hotel Management
17 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,Many thanks for the review with the positive comments and 5-star ratings. We are glad to know that you were pleased with the clean room. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.
by A verified traveler
Posted 14 Feb 2024
I liked my stay very much!
Comment from Hotel Management
14 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 26 Nov 2023
Cigarettes smell in the room
Comment from Hotel Management
29 Nov 2023 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you faced regarding the Cigarettes smell in the room. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
