Ratings based on 264 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Very Clean
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Hi Andrea,Your 4-star rating is greatly appreciated. We thank you for recognizing the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Sophia CSR, Hotel Management
Hi Randy,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back and see us again soon.
by A verified traveler
Posted 31 Mar 2024
I would not lean because we had a dog
Comment from Hotel Management
1 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 18 Mar 2024
Property was clean, room was very nice. Only suggestion is that even if it isn't an ADA room, there needs to be some type of mat or surface in the bathtub to keep it from being stuck, especially without grab bars.
Comment from Hotel Management
18 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,I am grateful for your excellent review and 5-star rating! We are delighted to hear that you found our home clean and the room quite comfortable. Your comment about the bathtub is very appreciated and we will consider it. Our visitors' safety and comfort are our top priorities, and we will look into appropriate ways to resolve this problem. We hope to see you again soon for another wonderful visit!
by A verified traveler
Posted 4 Mar 2024
They advertised a continental breakfast- they had nothing.
Room was dirty, hair, stained sheets. Dirty.
Room was falling apart.
Comment from Hotel Management
8 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
by A verified traveler
Posted 17 Feb 2024
The rooms are very nice and clean
Comment from Hotel Management
17 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,Many thanks for the review with the positive comments and 5-star ratings. We are glad to know that you were pleased with the clean room. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.
by A verified traveler
Posted 14 Feb 2024
I liked my stay very much!
Comment from Hotel Management
14 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 26 Nov 2023
Cigarettes smell in the room
Comment from Hotel Management
29 Nov 2023 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you faced regarding the Cigarettes smell in the room. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 13 Nov 2023 on Hotels
This place was a bit sketchy. Lots of workers staying there and hanging out outside their rooms. Also, the smell of weed drifting out of some of the rooms. The supposed breakfast consisted either a donut or a frozen breakfast burrito heated in the microwave.
The clerk was wonderful and very accommodating, but she couldn't control these things. We will not stay at this location again. Very disappointing.
Comment from Hotel Management
13 Nov 2023 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your experience. We appreciate your feedback and regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.
by A verified traveler
Disappointing
Posted 6 Nov 2023 on HotelsComment from Hotel Management
7 Nov 2023 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
