Ratings based on 969 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Sophia CSR, Hotel Management
Hi Brittany,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Sophia CSR, Hotel Management
Hi Calob,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
by A verified traveler
Posted 8 Jun 2024
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Comment from Hotel Management
10 Jun 2024 by Sophia CSR, Hotel Management
Hi Latesh,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
by A verified traveler
Posted 8 Jun 2024
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Comment from Hotel Management
10 Jun 2024 by Sophia CSR, Hotel Management
Hi Latesh,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
by A verified traveler
Posted 8 Jun 2024
Better housekeeping in rooms..dirty showers and floors
Comment from Hotel Management
10 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience you faced and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you better in the future.
by A verified traveler from Cibolo
Posted 7 Jun 2024
The Ac unit didn’t blow cold air it was pretty stuffy in the room & the day of checkout as I was getting ready the water went out!
Comment from Hotel Management
7 Jun 2024 by Sophia CSR, Hotel Management
Hi Ana,We apologize for the discomfort caused by the AC unit and the inconvenience of the water outage on your checkout day. This is not the level of service we aim to provide, and we will be addressing these issues with our maintenance team promptly. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.
by A verified traveler
Posted 4 Jun 2024
Terrible No microwave, refrigerator or WiFi.
Comment from Hotel Management
5 Jun 2024 by Sophia CSR, Hotel Management
Hi Emily,Thank you for the 4/5 star rating, and we apologize for the inconvenience regarding the lack of a microwave, refrigerator, and WiFi during your stay. Your comments are valuable, and we'll consider them as we strive to improve our amenities and services for our guests. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.
by A verified traveler
Posted 4 Jun 2024
Couldn't get door open to the room after making several trips to the front desk. I requested a different room.
Asked for a late check out. I was refused.
Comment from Hotel Management
5 Jun 2024 by Sophia CSR, Hotel Management
Hi Bob,We apologize for the inconvenience you experienced with the door to your room and for the challenges you faced at the front desk. Please understand that room availability and late check-out are subject to availability, and while we strive to accommodate our members whenever possible, there are times when it may not be feasible due to high occupancy or other factors. We will do our best to ensure a pleasant stay for you in the future.
by A verified traveler from Corpus Christi
Posted 4 Jun 2024
Everything was to the T , except they need to tell people in advance if they need a deposit or not. They need more communication skills other than that 💯
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your honesty and are glad to hear that everything else met your expectations. We would like to clarify that our website clearly states the deposit policy, so we hope that guests would take the time to review this information before booking. We will continue to work on improving our communication skills to better serve our guests. Thank you for choosing us.
by A verified traveler
Posted 2 Jun 2024
Good customer service
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Hi Philip,Thank you for the perfect rating! We're delighted to hear that you had a positive experience with our customer service. We hope to welcome you back for another enjoyable stay soon!
