Ratings based on 795 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Not the best area…. A lot of construction workers staying at the hotel drinking outside by the pool and in the common areas…. Pictures do not match hotel pretty run down in most areas our shower was terrible it was like taking a bath and shower all at once. 20 minutes from any beach also as we thought it was closer.
Comment from Hotel Management
17 Jun 2024 by Carmen, Hotel Management
Sorry for that your stay wasn't what your expectations were, but know that we're working on fixing items around the hotel and hope to bring it up to par of course it will be a while before all is complete, We appreciate you
by A verified traveler
Posted 9 Jun 2024
Mattress was bumpy not very comfortable price was good and close to most attractions in the area breakfast was good to clean and well staffed
Comment from Hotel Management
10 Jun 2024 by Carmen, Hotel Management
Thank you for the respond, we do appreciate it
by A verified traveler
Posted 7 Jun 2024
Very low water pressure
Comment from Hotel Management
10 Jun 2024 by Carmen, Hotel Management
Thank you for letting me know about your concern it will be looked into. We do apologize for the inconvenience
by A verified traveler
Posted 5 Jun 2024
In need of serious renovation
Comment from Hotel Management
6 Jun 2024 by Carmen , Hotel Management
Working on getting things update thank you for your response we appreciate you
by A verified traveler
Posted 5 Jun 2024
It was hot in the lobby. But the breakfast and stay was amazing
Comment from Hotel Management
5 Jun 2024 by Carmen, Hotel Management
Thank you for your time to respond, we do appreciate you
by A verified traveler
Posted 2 Jun 2024
Didn't like that the halls were not cooled at all.
Comment from Hotel Management
3 Jun 2024 by Carmen, Hotel Management
Sorry about the halls we're working on the issues and will have complete soon
by A verified traveler from Carrollton
Posted 2 Jun 2024
The property is falling apart, it needs a lot of maintenance. Very noisy guests, impossible to sleep.
Comment from Hotel Management
3 Jun 2024 by Carmen, Hotel Management
Sorry about the guest that are loud we can try to control is you inform the front desk, also working on updates
by A verified traveler
Posted 28 May 2024
The internet connection to the tv didn’t work so I was unable to watch tv. I complained to the front desk and he didn’t help me at all other than let management know from these hours. We didn’t get regular bath towels. Someone left a dog in their room and was barking for about 2-3 hours straight. Shout out to the lady who made and upkeeps the kitchen/ dining area. She did a great job in keeping everything filled up.
Comment from Hotel Management
29 May 2024 by Carmen, Hotel Management
Thank you for taking the time to respond, we appreciate you letting us know your concerns and will look into them.
by A verified traveler
Posted 28 May 2024
The price was right. The hotel is dated, showing its wear and tear. The one elevator was out of order the morning of Memorial Day, luckily it was working as we checked out. Breakfast was good but I’d suggest getting another waffle iron as the wait for the waffle iron was long as the hotel was packed! Liked the pool and hot tub!!
Comment from Hotel Management
28 May 2024 by Carmen, Hotel Management
Thank you for taking the time to reply and allow us to know your concerns, we appreciate you
by A verified traveler
Posted 27 May 2024
The beds were comfortable and clean. The A/C in the room worked well but it was not running in the halls or in the lobby. When I checked in that was the first thing I noticed, it was very hot and muggy. The elevator was not clean, looked like those floors or the elevator buttons had not been cleaned in quite some time. The carpet in the halls needs to be cleaned, as well. All of that together made a bad first impression. Literally, the only A/C was in the room, which was good enough I guess. When we went down for breakfast the next morning it was still hot, no A/C, so we took our food back up to the room. Breakfast itself was ok. Not as good as some other places. It was done on the cheap, but again, good enough. The furniture in the room needs to be replaced, the dressers are scratched up, every lamp in the room was rusted over, the door to the mini fridge cabinet was cracked around the edges and cracked every time you opened or closed it. For the cost of the room, it was ok, but I will pay an extra $30 to stay some place else with better facilities and am making a note to not book here again. The stay wasn’t horrible but it could have been better in many ways. When I’m on vacation, I don’t exactly need the Ritz Carlton, but some place better than this is expected.
Comment from Hotel Management
28 May 2024 by Carmen, Hotel Management
Thank you for taking the time to reply and let me know about the concerns you have we do look into all concerns, we do appreciate you
