Ratings based on 722 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Pretty friendly area to stay at
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Armando,Thank you for your perfect rating! We're delighted to hear that you found the area friendly and enjoyed your stay with us. Providing a welcoming environment for our guests is important to us. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Roderick,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Air unit in room was leaking and noisy floor above us
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Oreada,Thank you for your feedback! We apologize for the inconvenience caused by the leaking air unit and the noise from the floor above during your stay. Your comments will be addressed promptly to ensure that we maintain a comfortable environment for all our guests. If there's anything else we can do to improve your experience for your next visit, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Our room was extra clean with modern features. Nice and comfortable.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Loyd,Thank you for your perfect rating! We're delighted to hear that you found your room extra clean with modern features and that you had a nice and comfortable stay. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Mold everywhere. Dirty rooms and smelly. Cockroaches in the rooms
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Gabriela,We apologize for the unsatisfactory conditions you encountered during your stay. Your feedback regarding mold, cleanliness, and pests is deeply concerning and not reflective of our standards. Rest assured, we take these matters seriously and will address them promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Humberto, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jun 2024
Nice property. Pool water in itself was not that clean. The pool area had a grill and seating area. Rooms were nice! overall it was a good stay!
Comment from Hotel Management
5 Jun 2024 by Hotel Manager , Hotel Management
Dear Mireya,Thank you for your feedback! We're delighted to hear that you enjoyed your overall stay with us and found our property and rooms to be nice. We apologize for any inconvenience regarding the cleanliness of the pool water and will address this promptly. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
The staff at the front desk was pleasant and very helpful!
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Melissa,We're overjoyed to hear that you rated us 5 out of 5! It's wonderful to know that our front desk staff was able to assist you and make your stay more enjoyable. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you! Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
Shannon was friendly and welcomed us after having a bad experience at another hotel. Place was clean and comfortable 👍🙂
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Gilbert,Thank you for your 4-star rating! We're glad to hear that Shannon provided a warm welcome after your previous bad experience and that you found our place clean and comfortable. We appreciate your feedback and hope to have the opportunity to make your next stay even better!Sincerely, Hotel Manager
by A verified traveler from san Antonio
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Valon, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager
