Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
I would recommend the villa it’s a nice and spacious villa.
by A verified traveler
Posted 2 Jun 2024
We checked Friday night and room was a little warm, and TV kept saying No Signal. Called down to the front desk and lady at the front said " There is so many people on the island and with the recent weather that spectrum has been having issue, but promised it would be back on any minute, and that they had a few rooms without AC, and they would get to ours as soon as they could". Woke up the next morning still no TV, and still no one came and checked on the AC. When we got back Saturday to the room it was all reported again! No one ever. Sunday morning we got up early, and went down to the office abd told the lady at the frot desk, and this time we were told that because it was never documented by the first 2 women that they didnt know anything about it and Oh well. So if you want to pay over $500 for a room without any amenities that they advertise then this is the place for you! I for one will never stay at this place again. Their excuse was pretty much " to many people on the island." Apparently they are not prepared for a busy crowd, and its a OH WELL not our problem and your SOL!
by A verified traveler
Posted 27 May 2024
Disgusting! Rude front desk employee, dirty rooms, no fire alarm, the noise level is awful, broken tv.....just plain disgusting
Comment from Hotel Management
31 May 2024 by samantha, Hotel Management
we do apologize for any inconvenience you may have had please feel free to call us here at the hotel so we may discuss how we can make your next stay a better one.
by A verified traveler
Posted 27 May 2024
Nice staff
Comment from Hotel Management
28 May 2024 by Samantha, Hotel Management
THANK YOU KARLA
by A verified traveler
Posted 23 May 2024
For what I paid I guess it’s to be expected that the room smelled like stagnant ocean water and the bathroom smelled like sewer. The staff was absolutely nice and accommodating and I will say the room was clean no sand or anything when we checked in but I think the ac unit was what smelled like stagnant ocean water. Other than that the beds were ok but clean ( I always check for bed bugs). Overall not bad for the price.
Comment from Hotel Management
24 May 2024 by Samantha, Hotel Management
we do apologize for any issues you may have had please let us know what we can do to make your next stay a better one
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Samantha, Hotel Management
Thank you Amanda
by A verified traveler
Posted 18 May 2024
It was a decent little place, but definitely not what it shows online
Comment from Hotel Management
19 May 2024 by Samantha, Hotel Management
thank you Christopher please let us know how we can make your next stay better.
by A verified traveler from San Juan
Posted 12 May 2024
The only issues we had was that the room had roaches and the neighbors where screaming at 5am which woke us up
Comment from Hotel Management
24 May 2024 by Samantha, Hotel Management
we do apologize for any inconvenience you may have had please let us know what we can do to make your next stay a better one.
by A verified traveler from Devine
Posted 12 May 2024
Front desk woman was very nice. We areived late and she helped us right away. Rooms were clean and comfortable. Breakfast was nice and it was quiet during the night.
Comment from Hotel Management
19 May 2024 by Samantha, Hotel Management
THANK YOU AMY
