Ratings based on 980 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The room lock was broken. Upon inquiring was told that that I can choose to leave as they can't do anything about it. Inadequate room service. No shampoo, etc in the room. Breakfast was poorly managed. No one was there to even refill the items.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Naveen, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the relevant teams for improvement. We strive to provide a seamless experience for all our guests and regret that this was not your experience. Your comments will be taken into consideration to enhance our services.
by A verified traveler
Posted 27 May 2024
Don't let the outside fool you. I was kind of worry because the surrounding properties looked unkept and not in such a good area but this Best Western was AWESOME. From the moment we walked in we felt welcome. Friendly staff, beauty room. We stayed the night before flying back home after being in Port Aransas for a few days.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Connie, We are thrilled to hear that you enjoyed your stay with us at Best Western and that our welcoming staff and beautiful rooms exceeded your expectations. Our team works hard to provide a positive experience for all our guests, regardless of the external surroundings. Thank you for choosing to stay with us before your journey home from Port Aransas!
by A verified traveler
Posted 26 May 2024
Beautiful lobby. Very quiet. Great breakfast but ran out of food both days. That is to be expected on holiday weekend. Pool was murky, full of kids and out of towels. Only a few minor imperfections in room. Parking was full. Property felt safe with overnight security. Water pressure and water temperature in shower not great. Elevator was sketchy. We still very much enjoyed this beautiful hotel.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Meghan,We appreciate your detailed feedback and are glad you enjoyed the beautiful lobby and quiet ambiance. It's unfortunate to hear about the breakfast and pool issues, as well as the minor imperfections in the room. Your safety is our priority, and we're happy you felt secure on our property. We'll address the water pressure, temperature, and elevator concerns. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 26 May 2024
We were anxious to check in after a hot day at the beach. Our room wasn’t ready yet even though we didn’t arrive until 4:30pm. No biggie. After we got to our room, showered and got ready, we discovered our feet were now black (yes, black) from walking barefoot in our room. Pretty disgusting in my opinion.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Nicole, We regret to hear about your experience and apologize for any inconvenience caused. We encourage guests to inform us immediately so we can address any concerns during their stay. Your feedback is valuable and will be shared with the team for improvement.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Alondra,We are stoked to hear that you had a fantastic experience during your stay with us! We hope to welcome you back again soon for another outstanding stay.
by A verified traveler
Posted 15 May 2024
The Pool And Breakfast Is Great House Keeping Is Nice Too
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Lorena,We are delighted to hear that you enjoyed our pool, breakfast, and housekeeping services during your stay. Guest satisfaction is our top priority, and we appreciate your kind feedback. Should you have any future concerns, please do not hesitate to reach out to our management team directly for further assistance.
by A verified traveler from Brooklyn
Posted 13 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Andre,Thank you for choosing to stay with us! We appreciate your positive rating and are thrilled to hear you enjoyed your experience at our hotel. We look forward to welcoming you back in the future for another excellent stay.
by A verified traveler
Posted 12 May 2024
Everything was perfect.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Katherine,We are delighted to hear that you had a perfect stay with us. Your satisfaction is our top priority. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.
by A verified traveler
Posted 12 May 2024
Great customer service
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Shenica,We are pleased to hear that you found our customer service to be excellent. Your feedback is appreciated as we always strive to provide the best possible experience for our guests. If you have any further comments or suggestions, please don't hesitate to contact us directly.
by A verified traveler from Brownsville
Posted 12 May 2024
The property is very well kept. The rooms are spacious and clean. I highly recommend this location.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Maira,We are delighted to hear that you enjoyed our well-kept property and spacious, clean rooms. Thank you for recommending our location, and we hope to welcome you back in the future for another enjoyable stay.
