Ratings based on 549 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Overall, it was a good stay. No big complaints but nothing special either.
Comment from Hotel Management
19 Jun 2024 by Manager, Hotel Management
Hello Austin,We are pleased to hear that you had a satisfactory stay with us. Your feedback is valuable to us as we constantly strive to improve our services. If you have any further comments or suggestions, please do not hesitate to contact us directly.
by A verified traveler
Posted 9 Jun 2024
The property itself on the outside looks a little sketchy but the inside was great. Limited options of places around to eat and no breakfast served at the hotel. Very short drive to six flags and wonderful staff!
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Kyli,We are delighted to hear you enjoyed our interior and had a positive interaction with our staff. We recommend exploring nearby dining options for added variety, and we are glad you found our location convenient for Six Flags. Your feedback is valuable to us for future improvements.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Bethany,We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly with any feedback you have from your stay so we can address any concerns.
by A verified traveler
Posted 2 Jun 2024
Friendly helpful front desk lady!!!
This hotel fit the need of a bed close to Darien Lake to stay after a long park day. It’s certainly an older hotel but they do a good job keeping things neat and tidy
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Stefany, We are delighted to hear that you found our front desk staff to be friendly and helpful during your stay at our hotel. We strive to provide a clean and well-maintained environment for all our guests to enjoy. Your feedback is greatly appreciated.
by A verified traveler
Posted 31 May 2024
The woman at the front desk was very helpful and great but the hotel its self is pathetic. All you can smell is cigarettes the entire time you’re there. There was a small burn hole in my flat bed sheet. The shower is so old and just…. nasty, I didn’t even shower before leaving. Pay the extra $50 and stay somewhere else!
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jennifer,We appreciate your feedback and are happy to hear about the positive interaction with our staff. We will address your concerns internally regarding the odor and room condition. Your comments are valuable to us as we continue to improve our services for all guests.
by A verified traveler
Posted 30 May 2024
Staff is very friendly and helpful.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Sheldon,We truly appreciate your kind words about our friendly and helpful staff. Thank you for recognizing their efforts to make your stay enjoyable.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Jennifer,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon for another fantastic experience!
by A verified traveler
Posted 26 May 2024
Not good
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Yoshikazu,We appreciate your feedback and regret to hear that your stay did not meet your expectations. We value all guest comments as they help us to improve our services. Please feel free to contact our management team directly to discuss your experience in more detail. Your satisfaction is our priority.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Cindy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello karen, We appreciate you choosing our hotel for your stay. We hope you had a wonderful experience and look forward to welcoming you back in the future.
