Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
No hot water
Comment from Hotel Management
8 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Eric, for taking the time to write a review of your stay at the Red Roof Inn & Suites Corbin. Please accept our most sincere apologies for the inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
Both rooms had dirty bed sheets. One room was switched out twice, and each room was progressively dirtier.
Comment from Hotel Management
4 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Andrew,Thank you for your honest review after your recent stay at the RED ROOF INN AND SUITES CORBIN. You mentioned you were disappointed with the unclean bed sheets and room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Very good for the price
Comment from Hotel Management
27 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Jose, We at the RED ROOF INN AND SUITES CORBIN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with good rates. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Redi Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 May 2024
The only negative thing I would say is it needs an elevator.
Comment from Hotel Management
15 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Linda,We're happy to know that you had a good experience at our Red Roof Inn & Suites Corbin. However, you've expressed your displeasure in there being no elevator at our hotel. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Summer,I am pleased to have had you as our guest at our Red Roof Inn & Suites Corbin. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORBIN and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Chelsea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORBIN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Joanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORBIN and I truly disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Corbin and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 17 Mar 2024
The woman at the front desk when I checked in at 3:00pm was wonderful!
Comment from Hotel Management
17 Mar 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Allison,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CORBIN. It's thrilling to hear that our staff extended a wonderful service, which resulted in your perfect score of 5/5. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
