Ratings based on 247 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2024 on Hotels
by A verified traveler from CLEARWATER
Posted 22 Jan 2024 on Orbitz
This hotel was an excellent choice for an American. The room was big and very clean. Some of the staff spoke English and were very helpful getting around and finding a taxi. There is no room service. The attached restaurant was not good for a non-Spanish speaker -- no printed menus just online. I could access the menu but there was no English version. Even though I have a pretty good Spanish vocabulary, I couldn't understand the food choices and no one was there to explain. But, there are lots of restaurants around that were more than sufficient.
by A verified traveler
Posted 4 Jan 2024
This place is dabbombbbbbb!!!!
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 19 Mar 2023 on Travelocity
the dirty carpet, bad smell in the room, dirty, simple breakfast buffet
by A verified traveler
Posted 12 Mar 2023
Not what we remembered! This hotel was top notch 5 years ago. The condition of the room was substandard, dirty old carpets, plugged up shower, dated and rundown furniture.
by A verified traveler
Posted 24 Dec 2022 on Orbitz
Absolutely LOVED this hotel and area. The view and amenities were perfect. No complaints and will be back.
by A verified traveler
Posted 14 Dec 2021
This hotel is rundown. The room was not very clean and the staff only some what helpful. Internet very poor had to cancel zoom meetings.
Comment from Hotel Management
8 Jan 2022 by Coordinadora, Hotel Management
Muchas gracias por sus acotaciones, las tendremos en cuenta para mejorar y entregar un mejor servicio.
by A verified traveler
Posted 19 Nov 2021
We booked the king suite (12th floor) just because we wanted the jacuzzi, but they didn’t have hot water that night and didn’t give us any explanation, we basically could’ve stayed in a cheaper room since the hot water wasn’t running.
Comment from Hotel Management
24 Nov 2021 by Coordinadora, Hotel Management
Lamentamos enormemente la situación, no es el servicio que estamos acostumbrados a entregar. Sin embargo, seguiremos trabajando para mejorar y evitar este tipo de inconvenientes.
by A verified traveler
Posted 3 Aug 2021
Good Location
Comment from Hotel Management
5 Aug 2021 by Coordinadora, Hotel Management
Gracias!
