Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cambridge
Posted 24 Apr 2024
The suspended light over the small table in the corner is not convenient. I bumped my head several times on it
Comment from Hotel Management
24 Apr 2024 by Rashlin, Radisson Collection Royal Hotel, Hotel Management
Dear Mahmoud, We are delighted to hear that you enjoyed the stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.
by A verified traveler
Posted 21 Apr 2024
very friendly staff
Comment from Hotel Management
23 Apr 2024 by Christopher, Hotel Management
Dear Michael,We are delighted to hear that you enjoyed the stay here with us and thank you for taking the time to leave a review. We hope to see you again soon. Best regards,Christopher KrugerRadisson Collection Royal Hotel
by A verified traveler
Posted 16 Apr 2024
The concierge (specifically the jovial 71-year-old gentleman) was extremely helpful and very engaging, one of the best I've experienced in my more than 3 decades of global travels. The hotel is exactly as I remembered it 7 years ago during my first stay, kudos to the team for maintaining it well up to this day!
Comment from Hotel Management
18 Apr 2024 by Christopher, Hotel Management
Dear Kendrick, We are delighted to hear that you enjoyed your stay with us and the service that was provided. As well, thank you for taking the time to leave a review with us.We hope to see you again soon.Best regards,Christopher KrugerRadisson Collection Royal Hotel
by A verified traveler
Posted 15 Apr 2024
Great property. Central location to relevant sites. Easy to take train from airport to hotel. Concierge very helpful
Comment from Hotel Management
15 Apr 2024 by Christopher, Hotel Management
Dear Cheryl, We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review. We hope to see you again soon! Best regards, Christopher Radisson Collection Royal Hotel
by A verified traveler
Posted 21 Mar 2024
The hotel staff are very pleasant.
Comment from Hotel Management
22 Mar 2024 by Andrej, Front Office, Hotel Management
Dear Jacqueline,Thank you for the review. We are glad to hear you had a nice stay with us and we hope to welcome you again.Kind regards,
by A verified traveler
Posted 15 Mar 2024
Super friendly and helpful staff. Onsite restaurant and great breakfast. Right in the middle of everything, so it's super easy to walk anywhere or there is always a cab right outside
Comment from Hotel Management
16 Mar 2024 by Christopher, Hotel Management
Dear Cyrille,We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review.We hope to see you again soon. Best regards,ChristopherRadisson Collection Royal Hotel
by A verified traveler
Posted 4 Feb 2024
Nice hotel, friendly staff
Comment from Hotel Management
4 Feb 2024 by Christian Gazzano, Hotel Management
Dear Juan,Thank you so much for a great review and for rating us 5 out of 5. It is always nice when a guest recognizes our efforts and for that we thank you. We look forward to welcoming you back in the near future. Thank you.Kind regards,Christian GazzanoService managerRadisson Collection Royal Hotel Copenhagen
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Andrej, Front Office, Hotel Management
Dear Alberto,Thank you for the great review. We are glad to hear you had an enjoyable stay with us and we hope to see you again.Kind regards,
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Christopher, Hotel Management
Dear Alicia, We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review. We hope to see you again soon! Best regards, Christopher Kruger Radisson Collection Royal Hotel
by A verified traveler
Very poor value
Posted 20 Jan 2024 on HotelsVery poor value. Rooms were too hot to sleep even with the air con at the lowest setting. My colleagues who stayed here complained about this too.
Breakfast is of poor quality. Cheap coffee. Fresh fruit - only pineapples, melons and cheap grapes. Omelette made to order is made from a mixture out of pre-made carton and probably full of UPFs. I felt unwell after eating it. Luckily, bread herring and salmon were great. Dinner was expensive and not the best ingredients one would expect at this price. For the room rates they charge one would expect at least 4 star service, not 2.
Comment from Hotel Management
23 Jan 2024 by Christopher, Hotel Management
Dear guest,Greetings from Radisson Collection Royal Hotel, Copenhagen. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Collection Royal Hotel, Copenhagen in the near future. Sincerely, Christopher Edelmann KrügerRadisson Collection Royal Hotel, Copenhagen
