Ratings based on 1,298 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Excellent
by A verified traveler
Posted 16 Apr 2024
My family will never stay at Phoenix again. Watch out for the lack of flexibility, cost us 1000 USD
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 8 Apr 2024
The stay was excellent for the price and the hotel is in a great location. There is some disruption caused by much ongoing renovation but the staff was courteous about it all. One thing of note is that the single rooms are compact - for Americans think of a room you might find in Manhattan.
Comment from Hotel Management
10 Apr 2024 by Pernelle Johansen / Reservation manager , Hotel Management
Dear Aeon Thank you very much for your kind feedback on the staff and great location. This is highly aprreciated. Our standard single rooms are small rooms - only 12 sqm. Our superior and executive rooms are larger rooms with larger bed. We wish you a very nice day and hope to weolcome you again next time you visit Copenhagen.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Pernelle Johansen / Reservation manager , Hotel Management
Dear Jane Thank you very much for your review. This is very appreciated. We hope to welcome you again next time you visit Copenhagen.
by A verified traveler
Posted 29 Jan 2024
I didn’t like the noise of construction every morning around 02:00 am
Also, the stand lamp and table lamp not working.We need in room plates, spoons, caps and plates at lest for 2 person available.
The staff is amazing, quick response on calls.
3 min walk from Nyhavn : great location.
by A verified traveler
Posted 5 Jan 2024
Excellent location & lovely hotel
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 15 Dec 2023 on Hotels
