Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from El Dorado Hills
Posted 10 Jun 2024
Excellent stay. Property failed to arrange my transport from airport but taxi was sufficient. They unexpectedly upgraded me for the disruption, very kind. The air flow in the room was not great, but still very comfortable accommodations. A beautiful property, excellent breakfast in the best location.
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Superb hotel. Wonderful location & beautiful building. Staff are excellent. Breakfast, both choice & quality was fantastic. Would highly recommend.
by A verified traveler
Posted 5 Jun 2024
Front staff was unhelpful and almost rude. Very disappointed.
Comment from Hotel Management
10 Jun 2024 by Sara Maria , Hotel Management
Dear guest, I am so sorry to read your feedback about your experience with us. Service and hospitality is in the core of what we do and therefore, the experience you describe is in no way the standard we strive for. Should you in any way wish to elaborate further on your stay on april, so that we have a chance to understand the situation, I hope you will contact us directly at the hotel. Yours sincerely,Sara MariaGuest Relations Manager
by A verified traveler
Posted 1 Jun 2024
Great location very clean great breakfast
by A verified traveler
Posted 1 Jun 2024
Old World charm- great location
by A verified traveler
Posted 29 May 2024
The hotel is in a great location and the staff are very friendly and efficient. The breakfast was really good. The room was rather small but that is there only negative.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 22 May 2024
I had such a wonderful stay, made even more enjoyable l by Caroline's kind and genuine service. She was bright and a sheer delight.
by A verified traveler
Posted 21 May 2024
The property was fantastic, location was the best and easy to walk to shopping, restaurants and many of the tourist sites. The building was a spice warehouse built in 1803. It was beautifully restored into a hotel with all the modern conveniences but yet retained the charm of the warehouse architecture. The staff was incredibly nice, knowledgeable of the places to visit and eager to help in every way. We loved our stay here
