Ratings based on 746 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The parking lot in the back is very dark. The sheets had cigarette burns and holes in them. The towels were bad. They had hair and holes in them. (We had our own towels as backups) The toilet had long strands of hair on it. The shower curtain had the same long strands of hair everywhere. Truly nasty. (We bring our own cleaning supplies for this reason) The check in was crazy. Received a text day prior to check in. That was nice. It went downhill from there. The doors say they lock at 11 pm. We arrived at 10:30 pm and were locked out. I rang the bell as instructed but the front desk did not acknowledge the bell. Instead kept talking to guest and I was left outside for a while until a guest came and opened it with their guest key card. The guest was waiting for me. I told the guest I am checking in. There is no way I can open it. After sliding their card the guest said "this is kind of stupid right?" At which I replied I have no clue but the front desk saw me and heard the bell. I had to chase the front desk attendant down for the Wifi code that he willing gave to another gentleman who was in front of me. He let the elevator doors close on me and did not make an effort to contact the room for the code. He was very nice and professional to that man. He was nice to me but I did not get the same level of service such as an explanation of where my room was and the wifi code. I was never told where and when breakfast was. We slept. We left early.
by A verified traveler
Posted 30 May 2024
Ample parking. Clean rooms. Domino's Pizza was right next door and 7-11 was a few doors down. The rooms were clean. Pool was closed when we went so that was a bummer. Overall, would stay again.
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Devika,Thank you for choosing our hotel and for your wonderful review. We're thrilled to learn you appreciated our location and clean rooms. We regret that the pool was closed during your visit, but look forward to welcoming you back for a refreshing swim next time. Your willingness to stay with us again is the best compliment we could hope for. Safe travels until we meet again!Warm regards,Hotel Management
by A verified traveler from Jamaica
Posted 30 May 2024
good experience for one night stay for family traveling with preteen for memorial day weekend...
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Renee K,We're thrilled to know that your family enjoyed their stay at our hotel. It's wonderful that we could contribute to a memorable Memorial Day weekend for you. We appreciate your positive feedback and look forward to welcoming you back for another great experience. Safe travels until then!Warm regards,Hotel Management
by A verified traveler
Posted 28 May 2024
The water pump broke and we could not shower for 2 days , the water was black
The hair dryer did not work
Tv did not work at the beginning
The outlets does not work
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Patricia,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us and we are taking immediate steps to address these issues. We strive to provide a comfortable experience for our guests. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 28 May 2024
The beds were a little to form for my liking but it was a great experience nonetheless !
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Darwin,Thank you for choosing our hotel and taking the time to share your experience. We're thrilled to hear that you had a great stay! We appreciate your feedback about the firmness of our beds, as it helps us improve our service. We hope to welcome you back soon for an even more comfortable stay.Warm regards,Hotel Management
by A verified traveler
Posted 28 May 2024
My family has stayed at this property several times and we’ve never had a bad experience. The rooms are clean, the beds and pillows are comfortable and the breakfast is more than granola bars and mini muffins you can find at other places. The outdoor pool is nice with plenty of outdoor seating and a giant chess board for playing. The staff have been friendly on every visit and quickly redo the one issue we had at check in. I was alerted via text that our room was ready before we had arrived which was a pleasant surprise. We will definitely be back on future visits to NJ to visit with family.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Erin,Thank you for your kind words and continued patronage. We're delighted to hear that our clean rooms, comfortable beds, and breakfast variety add to your enjoyable stays. It's wonderful to know our staff's friendliness and efficiency enhance your experience. We look forward to welcoming you back on your future visits to NJ. Warm regards,Hotel Management
by A verified traveler
Posted 26 May 2024
The internet was not connecting half of our stay
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Lenianne,Thank you for your valuable feedback. We deeply regret the inconvenience you experienced with our internet service during your stay. Rest assured, we are looking into this matter diligently as we strive to provide seamless connectivity for all our guests. We hope to have another opportunity to welcome you back for a flawless experience at our hotel.Warm regards,Hotel Management
by A verified traveler
Posted 26 May 2024
I understand that it was a two star hotel. But to charge $250 a night for this is unbelievable. The rooms are filthy, bugs & dirt everywhere. Bring bottled water to brush your teeth because the water comes out of the faucet brown. The bath tub was filthy. I would really suggest staying somewhere else, Because for the price, this is terrible. For a hotel like this, I would expect to pay no more than $80 a night. Also the tv display was about 12 inches. Basically if you can try to avoid this place.
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Nastasya, We are truly sorry to hear about your recent experience at our hotel. We sincerely apologize for the issues you faced during your stay. Your feedback is extremely valuable to us and we assure you that we are taking immediate steps to address and rectify these concerns. We hope to have the opportunity to welcome you back in the future for a much more positive experience. Warm regards,Hotel Management
by A verified traveler
Posted 25 May 2024
The sheets were very dirty and the phone was not working also the overall condition is poor and not well maintained, the staff were helpful though
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Hassan,Thank you for taking the time to share your experience with us. We're glad our staff could provide assistance, but we sincerely apologize for the issues you encountered. We're committed to improving our services and your feedback is invaluable in this process. Rest assured, we are taking the necessary steps to ensure such incidents do not reoccur. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 22 May 2024
Did not like that much the pillows. Also I requested for a room with one king bed they did not give me that room. I liked the breakfast.
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Dear Fatima,Thank you for your feedback. We apologize for any inconvenience caused regarding your room request and the comfort of the pillows. We're glad to hear you enjoyed our breakfast. We value your input and will work to improve our guest experience. We hope to welcome you back in the future for a more satisfying stay.Warm regards,Hotel Management
