Ratings based on 955 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Shaun Oldfield, Hotel Management
Dear GaryThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Shaun Oldfield, Hotel Management
Dear SarahThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 20 Apr 2024
HAVING STAYED AT THE PROPERTY BEFORE WE KNEW WHAT TO EXPECT AND WERE NOT DISSAPOINTED.
Comment from Hotel Management
25 Apr 2024 by Shaun Oldfield, Hotel Management
Dear ChristopherThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your high scoring!We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 14 Apr 2024
All OK but restaurant certainly didn’t cater for a large appetite.
Comment from Hotel Management
25 Apr 2024 by Shaun Oldfield, Hotel Management
Dear RogerThank you for taking the opportunity to provide your feedback from your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your stay and are grateful for your scoring.We do hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 13 Apr 2024
A great stay. We have enjoyed the new Spa facilities. We keep coming back again and again. A chilled out and welcoming experience.
Comment from Hotel Management
14 Apr 2024 by shaun oldfield, Hotel Management
Dear PhilipThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 11 Apr 2024
Great hotel, would definitely recommend.
Comment from Hotel Management
14 Apr 2024 by shaun oldfield, Hotel Management
Dear MarkThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 11 Apr 2024
This is a beautiful hotel. Very pleasant staff and very good food in the restaurant. Would definylike to come back and stay longer.
Comment from Hotel Management
14 Apr 2024 by shaun oldfield, Hotel Management
Dear GeorgeThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 5 Apr 2024
Love this hotel. I have stayed here twice now. The bar and restaurant have amazing food. The staff are nice and friendly. Spa is lovely. Walking distance to Conwy. Would deffo stay again.
Comment from Hotel Management
14 Apr 2024 by shaun oldfield, Hotel Management
Dear LeanneThank you for taking the time to share your experience with us here at the Quay Hotel & Spa.We thank you for your high scoring and hope we get the opportunity to welcome you back in the future.Kind RegardsShaun OldfieldHouse Manager
by A verified traveler
Posted 2 Apr 2024
I was a bit annoyed having to pay to go in the spa as this was not specified on the booking
Comment from Hotel Management
3 Apr 2024 by shaun oldfield, Hotel Management
Dear DeborahThan you for taking the time to share your recent experience with us here at the Quay Hotel & Spa.We are pleased you enjoyed your overall stay and thank you for your high scoring.We have recently undergone an extensive refurbishment to our spa area which we have been so excited to share with everyone!The Wellness Area now includes a number of different features and we believe that with our new offering we are now able to provide our hotel guests with a much better spa experience. With this, we ask for a small fee of 25 per person for hotel guests wanting to use the facility during peak times that is discounted to other visitors. We still offer complimentary use of these amazing facilities for all hotel residents.We hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
