Los Altos de Constanza Reviews

Muchas gracias por los comentarios. Esperamos verle de nuevo pronto. Un saludo cordial.

Muchas gracias por su comentario. Un saludo cordial.

Good morning! I'm sorry you had difficulty getting to the property. We are on Google Business. I could have put Google Maps and the phone number also appears. I don't think it's a big problem; I appreciate your comments and I'm sorry for the inconvenience.

Dear John.My name is Hark Amor, I am the manager of the Hotel Los Altos de Constanza. I am very sorry that your stay has been so unpleasant.I wanted to offer you my point of view since I made your reservation. I hope it helps you understand my position and not that it is not so severe with us.1) As soon as he communicated with us, he couldn't go down steps. I changed the single room to an apartment with a terrace, equipped with two bedrooms, a bathroom and a full kitchen. (upgrade free of charge)2- We have a monthly fumigation schedule. Although our hotel is integrated into nature within an area of the valley in which it is normal for there to be insects and more so if the terrace door remains open. It is impossible that there is not some insect what you describe seems unlikely to me that there are 20 or more insects. Even so, I sincerely apologize.3) I wanted to tell you that the Dominican girl who came with you gave her a contact telephone number for any incident or need you might have. But we didn't get any calls. The person in charge of reception has a schedule from 9:00 to 17:00 in the afternoon. She attended you at 6:00 p.m. waiting for you, she cannot be working for 24 hours, as you will understand... but I provide her telephone number for any incident and nobody called us.3) It is true that there was a small trickle of water; They were already warned before entering that it came from a leak in the apartment above that there was a tap open and it would stop soon.4) They were shown the room if they are not satisfied they just had to communicate it and we would have changed it to another place.5) Jhon, I think it is easy to communicate with us if there is any problem and it is not necessary to live this experience, with how easy it would be if he had called us to change the room and not say anything, it is a problem that we would have solved in a minute and we should not be wasting time with these criticisms with this excessive harshness.-I apologize and I would like to be able to invite you one night to live a normal experience in our hotel, in which we strive every day to be an unbeatable resting place for our guests. We are at your service.Sincerally,

Muchas gracias por sus comentarios. Esperamos que haya disfrutado de su estancia y deseamos volver a verle pronto.

Good morning! We appreciate your kind comments and hope to see you back soon. A cordial greeting.

Muchas gracias por sus comentarios. Intentaremos implementar juegos de mesa y mejorar su experiencia y la de futuros huéspedes. Nunca habíamos tenido ningún tipo de comentario acerca de lo que me comenta pero estaremos atentos a esos gracias por su advertencia.

Muchas gracias por sus comentarios.. Estamos muy contentos que hayan.disfrutado de su estancia y espero verles de nuevo en breve. Un abrazo cordial .

Agradecemos mucho sus comentarios y estamos muy contentos que haya disfrutado su estancia. Esperamos verle de nuevo en breve. Será un placer atenderle.

Muchas gracias por sus comentarios. Agradecemos el tiempo empleado en valorarnos. La zona en la que estamos ubicados, muchas veces nos trae problemas, estamos trabajando con el satelital para comprobar si se estabiliza más las conexión. Lamentamos muchos los inconvenientes y esperamos cuando regrese , que ya esté solucionado este inconveniente. Un saludo cordial.