Ratings based on 94 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Washington
Posted 1 May 2024
Beautiful view and five minutes drive to town. The food at the restaurant was good. The cabin should be updated
by A verified traveler
Posted 22 Jan 2024
nice view of the constanza valley. near to town. easy access
by A verified traveler from Spring
Posted 9 Jan 2024
Altocerro provided an excellent experience: it’s within an easy distance from the town of Constanza and the view of the valley from the hotel is simply spectacular. Recommend the restaurant highly. The cabins are safe, comfortable and functional: the only possible improvement suggested is to have better beds: the bed was hard and after long hikes, this is important to the visitor. Otherwise 5 stars.highly recommended! 👍
by A verified traveler
Posted 14 Nov 2023
Starting with lack of communication, I made the reservation and made a note that we will be celebrating our anniversary I also called the property previous our arrival to verify that they had the information and when we got there they said oh we did have any note about your celebration, the room was pretty basic, no refrigerator nor coffee maker not even a closet, and the worse bed ever, they charge you like a 4 star hotel and they are not even 1, terrible the breakfast you have two options mashed potatoes and Mangu NOTHING else (eggs, cheese and salami, you can only have two) the last day we were desperate to leave we were ready before 7 am but had to wait till 8am because nobody was there to us returned the key also when we were waiting we ask the lady who was setting the breakfast which is also at 8am if tea or hot chocolate was ready and she said yes but 15 minutes later she brought out the kitchen everything but what we asked for, at the end we left and I told her forget it we are leaving and she didn’t even care. TERRIBLE SERVICE!! WE WILL NEVER COME BACK TO THIS PLACE AND DEFINITELY NOT RECOMMEND THIS HOTEL TO NOBODY!!
by A verified traveler
Posted 7 Nov 2023 on Hotels
by A verified traveler from San Juan
Posted 26 Sep 2023
by A verified traveler
Posted 20 Aug 2023
Excelente ubicación, amabilidad , la comida del restaurante un top. Deben mejorar la limpieza de las villas puntualmente las sábanas, mucho polvo.
by A verified traveler
Posted 5 Jul 2023 on Orbitz
by A verified traveler
Good
Posted 2 May 2023 on HotelsThe bath door and balcony door should be repaired.
by A verified traveler
Posted 28 Feb 2023 on Hotels
