Ratings based on 43 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2023
Novotel in Constantine was generally very clean with very helpful staff.
The one thing that bothered us the most is that the sink drains did not seem to employ a P-Trap and let sewer smells come in through the drain. The experience of using the sink (washing faces, brushing teeth etc..) was quite unpleasant.
Comment from Hotel Management
4 Oct 2023 by La Direction du Novotel Constantine, Hotel Management
Dear guest,First, thank you for taking time to share your feedback with us following your stay.Your positive review regarding some aspects of your experience is very encouraging, many thanks for sharing.However, we have noted also that some services didn't meet your expectations, please accept our sincerest apologies and be reassured the required actions will be implemented as soon as possible to correct the mentioned malfunctions.We sincerely hope to welcome you and serve you again.Kind regards
by A verified traveler
Posted 26 Dec 2021
overall all the property was clean and the staff was helpful and friendly. However the carpeting in the rooms was dubious . The carpeting wassoiled and stained with drinks.
Comment from Hotel Management
10 Jan 2022 by La Direction du Novotel Constantine, Hotel Management
Dear guest,
First of all, thank you for taking time to share your feedback with us following your stay at Novotel Constantine.
Your comment regarding our property and staff is very encouraging, many thanks.
However, we have noted your observation regarding the carpeting, our sincerest apologies for that, we will implement the required actions as soon as possible.
We hope to welcome you and serve you again in the near future!
Best regards
by A verified traveler
Posted 7 Sep 2021 on Hotels
Comment from Hotel Management
4 Oct 2021 by La Direction du Novotel Constantine, Hotel Management
Bonjour Madame,
Nous vous remercions d'avoir pris le temps de noter notre établissement.
Au plaisir de vous accueillir et de vous lire à nouveau.
Bien cordialement
by A verified traveler
Posted 18 Aug 2019 on Orbitz
AT RESTAURANT THE PERSON WHO WAS DIRECTING THE WAITRESS WAS RUDE AND STANDING NEAR TO US
AND HE DIDNT STOPPING LOOKING AT US,LIKE TO NO EAT TWO MUCH
THIS GUY IS NOT TALLER A SMALL GUY
A RUDE PERSON
by A verified traveler
Posted 7 Apr 2019 on Hotels
Comment from Hotel Management
8 Apr 2019 by Team NOVOTEL Constantine, Hotel Management
Dear Madame,
Thank you for taking time leaving us your feedback.
Kindest Regards;
by A verified traveler
Quality hotel
Posted 7 Apr 2019 on HotelsVery nice stay. It was perfect for our one night stop.
Best hotel for quality and price
Comment from Hotel Management
8 Apr 2019 by Kaouthar KHETTAT, Hotel Management
Dear Mr.Nacim,
Thank you very much for your feedback hoping to welcome you again.
Kindest Regards;
by A verified traveler
Posted 16 Mar 2019
Comment from Hotel Management
3 Apr 2019 by Team NOVOTEL, Hotel Management
Dear Sir/Madame,
Thank you for your feedback.
Kindest Regards;
by A verified traveler
Posted 18 Sep 2018 on Hotels
We had to continually ask for towels for the room. Hotel staff very pleasant to us as tourists but security staff were rude to our Algerian friends at times which was a shame
Comment from Hotel Management
19 Sep 2018 by KHETTAT Kaouthar, Hotel Management
Dear Guest,
Thank you very much for your feedback and we appologize for this incident about which we want to hear further détails if possible.Please know that in our hotel's plolitics we make no discrimination between our guests.
Hoping to have the pleasure welcoming you again.
Kindest Regards;
by A verified traveler
Posted 6 Aug 2018 on Hotels
Comment from Hotel Management
10 Aug 2018 by Team Novotel Constantine, Hotel Management
Cher M.SAMIR,
Nous vous remercions pour votre retour.
Cordialement ;
Recommended
for Everyoneby A verified traveler
Posted 11 Nov 2017
Short but good experience.
I'm not satisfied by meets and plats.
