Ratings based on 125 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
We arrived in the evening. The staff were very pleasant and we had a lovely meal in the adjoining restaurant.
However, we paid for a late check-out and were told we could have the room until 2pm. We confirmed the 2pm check-out at reception. But at midday, two members of staff came into the room while my wife was in bed talking to an important client and demanded we leave immediately.
There had clearly been a mix-up when we were told 2pm, which is fine. These thing happen. What we didn’t appreciate was how it was handled by the two members of staff who came to our room. They demanded we leave like we were vagrants on a park bench.
It’s a shame, because we’d had a lovely stay and had planned to visit the hotel for what are regular visits to Congleton.
by A verified traveler
Posted 11 Jun 2024
Everything was fantastic
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 6 Jun 2024
First time guest. Traveled and stayed on business. Beautifully cooked breakfast, I would add that fruit, cereals a bit limited on choice. Staff excellent. Overall highly recommended,
by A verified traveler
Posted 23 May 2024
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by A verified traveler
Posted 11 May 2024
Amazing hotel with real attention to detail at really good prices!
by A verified traveler
Posted 30 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023
Comfortable room, and a really good breakfast.
by A verified traveler
Annual festive visit
Posted 15 Dec 2023 on HotelsWe love Pecks restaurant and dine there annually at Christmas. It’s great that the swan & lion arrange transport to and from the restaurant.
The rooms are cosy and well equipped, the walk in shower is huge!
Breakfast is plentiful but a little slow and rather over cooked!
Staff are very attentative and we skesus enjoy our stay.
by A verified traveler
very nice
Posted 12 Dec 2023 on HotelsEnjoyed our stay, however, we found a room very cold on the first night as the heater was behind the curtains, but moved curtains on the second night so the room was much more pleasant.
Breakfast on our first day wasn't great. We ordered and then 45 mins later asked how much longer we would have to wait, the waitress looked mortified, and obviously thought that we had already had it!
other than that, very nice.
