Ratings based on 1,108 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Very good servi
by A verified traveler
Posted 16 Jun 2024
This is a great property and it is in a great location that is close to a lot of restaurants in walking distance. The staff was friendly and very helpful with great amenities. We booked a room with an ocean view and it was so worth it.
by A verified traveler
Posted 14 Jun 2024
I enjoy all the pool areas I am really enjoy the hospitality but what I didn't like was unfamiliar charges but the state was awesome
Comment from Hotel Management
14 Jun 2024 by arosa187, Hotel Management
Dear Sherry,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. See you soon.
by A verified traveler from San Mateo
Posted 13 Jun 2024
Everything was greay until our last night, one of the motors of the air conditioning somehow burned off and the room was filled with smoke, contacted the front desk and it took them about 20 mins for maintenance to show up. At checking nothing was offered as to compensate the inconvenience.
Comment from Hotel Management
14 Jun 2024 by arosa187, Hotel Management
Dear Mariana,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by arosa187, Hotel Management
Dear Shannon,Thank you for making us your favorite place to stay in the Caribbean. See you soon.
by A verified traveler
Posted 11 Jun 2024
This property was pretty damn amazing. The pool vibes and beach vibes were 10/10. Food from the poolside bar to the sushi was 10/10. Drinks were 10/10 and the customer service and attentiveness was 10/10. We will be back very soon.
Comment from Hotel Management
11 Jun 2024 by arosa187, Hotel Management
Dear Sean,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
by A verified traveler from New York
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by arosa187, Hotel Management
Dear Laudy,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.
by A verified traveler
Posted 10 Jun 2024
Great customer service
Comment from Hotel Management
11 Jun 2024 by arosa187, Hotel Management
Dear Lydia Iveliz,Thank you for making us your favorite place to stay in the Caribbean. See you soon.
by A verified traveler
Posted 10 Jun 2024
Pools are nice, beach is great, service at both are great, just note fees for using service and daily resort fees. Elevators are fast and the whole place is super clean. Only real issue only one hook in bathroom for a room for four and no vent in bathroom.
Comment from Hotel Management
11 Jun 2024 by arosa187, Hotel Management
Dear Sabrina,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. See you soon!
by A verified traveler from Wesley Chapel
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by arosa187, Hotel Management
Dear Terry Jermaine,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.
