Ratings based on 1,094 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
what I didn't like was the fact that you needed to take the elevator to the pool area. the winding stairs which leads you to the out door pool or back in side the hotel was closed due to the rain. I have claustrophobia. In case of an emergency stair well should always be available.
Comment from Hotel Management
24 May 2024 by arosa187, Hotel Management
Dear Debra, Your feedback is very important to us. Thank you for taking out of your time to share this detail with us.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by arosa187, Hotel Management
Dear Javier Ordaz, Thank you for your feedback and rating. We look forward to seeing you again soon!
by A verified traveler
Posted 22 May 2024
Every thing was good except breakfast for 2 was 90.00 that would brake a rich man
Comment from Hotel Management
22 May 2024 by Alejandra Rosa - Sales Coordinator, Hotel Management
Dear Karen,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business and would like to know more details about your stay in order to correct for future stay.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Alejandra Rosa - Sales Coordinator, Hotel Management
Dear Tyrenecia,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Alejandra Rosa -Sales Coordinator, Hotel Management
Dear Joeleisa,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.
by A verified traveler
Posted 19 May 2024
Its beautiful!!!
Comment from Hotel Management
20 May 2024 by Alejandra Rosa -Sales Coordinator, Hotel Management
Dear Heather,Thank you for making us your favorite place to stay in the Caribbean. See you soon.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Alejandra Rosa - Sales Coordinator, Hotel Management
Dear David,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.
by A verified traveler
Posted 18 May 2024
The property is clean and walking distance to many things. The pool area is very nice but also very slippery. You almost need to tip toe around the pool deck to be safe from falling. Upon chevkin the room i rented and paid for was not available so i had to downgrade my room. They did give our family free breakfast to make up for this. I also wanted to book excursions at the excursion desk but they were not very helpful. They took my name and avtivities i wanted to do and contact information and then never not once reached back out to me. Day 2 i booked my own on my own. Overall it was a very good stay. Just a few snaggles but i would definitely stay again.
Comment from Hotel Management
20 May 2024 by Alejandra Rosa -Sales Coordinator, Hotel Management
Dear Christina Marie,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.
