Ratings based on 670 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Thank you for a pleasant stay!
Comment from Hotel Management
8 May 2024 by Marc C., Hotel Management
Hello and thank you for staying at the property during your recent trip to the area. We appreciate the five star review. We look forward to welcoming you back to the property should your travels bring you back to the area.
by A verified traveler
Posted 6 May 2024
Hard to locate
Comment from Hotel Management
8 May 2024 by Marc C., Hotel Management
Hello and thank you for choosing to stay at the property during your recent trip to the area. We appreciate the five star review. We look forward to welcoming you back to the property should your travels bring you back to the area.
by A verified traveler
Posted 27 Apr 2024
Quiet, safe, clean
Comment from Hotel Management
2 May 2024 by Marc C., Hotel Management
Thank you for the post stay review. We appreciate your feedback about the property. We hope to welcome you back to the hotel should your travels bring you back to area.
by A verified traveler from Maynard
Posted 11 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Marc C., Hotel Management
Hello and thank you for staying at the Residence Inn Boston/Concord during your recent trip to the area. I am sorry that we fell short on exceeding your expectations. I am hoping you can elaborate what we could of done differently during your stay? Please feel free to reach out to me directly.- Marc Cohn General Manager
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Marc C., Hotel Management
Hello and thank you for staying at the Residence Inn Boston/Concord during your recent trip to the area. I am sorry that we fell short on exceeding your expectations. I am hoping you can elaborate what we could of done differently during your stay? Please feel free to reach out to me directly.- Marc Cohn General Manager
by A verified traveler
Posted 25 Mar 2024
Property was undergoing renovation - otherwise it’s a great place
Comment from Hotel Management
5 Apr 2024 by Marc C., Hotel Management
Hello and thank you for the post stay feedback. We look forward to welcoming you back to the property should your travels bring you back to the area
by A verified traveler from WESTFIELD
Posted 17 Mar 2024
Clean but I recommend they need a heater for the pool
Comment from Hotel Management
5 Apr 2024 by Marc C., Hotel Management
Hello and thank you for the post stay feedback. We had our pool heater replaced in July of 2023. The pool temperature is a constant 84 degrees. We look forward to welcoming you back to the property should your travels bring you back to the area
by A verified traveler
Posted 20 Feb 2024
Pet friendly, clean & updated
Comment from Hotel Management
5 Apr 2024 by Marc C., Hotel Management
Hello and thank you for the post stay feedback. We look forward to welcoming you back to the property should your travels bring you back to the area
by A verified traveler
Posted 18 Feb 2024
This place is heads and shoulders above the other places in the vicinity. More recently renovated, more room space and better staff. Even the breakfast is a few steps above. Would like to see more maintenance of the parts of the rooms that require deep cleaning - wallpaper, upholstery, baseboards. That being said, it still ranks far higher than the Colonial Inn, the Best Western across the street (majorly rundown and old) or the Element.
Comment from Hotel Management
5 Apr 2024 by Marc C., Hotel Management
Hello and thank you for the post stay feedback. We are delighted to hear that we are above the competition. We look forward to welcoming you back to the property should your travels bring you back to the area.
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
5 Apr 2024 by Marc C., Hotel Management
Hello and thank you for your post stay feedback. We look forward to welcoming you back in the near future.
