Ratings based on 972 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Weston
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Concord Plaza Hotel, Hotel Management
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations at the Concord Plaza Hotel. It is our hope that you will consider staying with us in the future for a much better outcome.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Concord Plaza Hotel, Hotel Management
We hugely appreciate your positive feedback in regard to your stay at the Concord Plaza Hotel. We have been working so hard to give our best. Thank you for noticing.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Concord Plaza Hotel, Hotel Management
Thank you for reviewing your recent stay while you were here at the Concord Plaza Hotel. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.
by A verified traveler
Posted 26 Apr 2024
Barely staffed, old stained carpet, late check in because room wasn’t ready. 16 dollars a day for car rent spa broken. They wanted to keep the full rent because I wanted to cancel early this morning I found out I didn’t get surgery and that’s why I got the room and I wanted to reschedule. They said no so we ended up staying. We had been told we could check in at 11 AM and then we showed up at 11 and they said one and then we came at one and they told us 130 was very inconvenient. Half the hotel is shut down so they are only servicing about a third of it. The restaurant us closed. It looks like they are operating on a shoe string budget , they still have Covid rules so there is no cleaning g the rooms after initial check in. I think that is really sacrificing the hotel expand Covid has been made downgraded like all colds.
Comment from Hotel Management
26 Apr 2024 by Concord Plaza Hotel, Hotel Management
Janna, thank you for being our valued guest and for sharing your experience with us. We apologize your stay was less than perfect. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the Concord Plaza Hotel.
by A verified traveler
Posted 22 Apr 2024
No hot tub;(
Comment from Hotel Management
23 Apr 2024 by Concord Plaza Hotel, Hotel Management
We saddened to hear that your stay with us could have been better if the hot tub was working. We apologize for your inconvenience and hope to welcome you back for a much better experience at the Concord Plaza Hotel.
by A verified traveler
Posted 22 Apr 2024
I picked this hotel for our ‘staycation’ specifically because of the hot tub… but it was not working😕 other than that everything was great!
Comment from Hotel Management
23 Apr 2024 by Concord Plaza Hotel, Hotel Management
We're very sorry you were unhappy, Delila in regard to the hot tub not working properly. However, we are glad to hear that everything else was great! We look forward to welcoming you back again in the future.
by A verified traveler
Posted 19 Apr 2024
This property was beautiful inside. The rooms were clean and I felt safe.
Comment from Hotel Management
20 Apr 2024 by Concord Plaza Hotel, Hotel Management
We’re so glad you had a good experience at the Concord Plaza Hotel. Thank you and we look forward to welcoming you back again next time you are in our area.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Concord Plaza Hotel, Hotel Management
We're so glad you enjoyed your stay at the Concord Plaza Hotel. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.
by A verified traveler
Posted 14 Apr 2024
This one worse places than I ever stayed, when I want to check in a lady that I was way earlier that I have to come back in 2 hrs because room was not ready, so I requested if I can leave my luggage and the bellboy counter and she said that the hotel wasn’t space for me leave it, and when I finally check in the front desk said that it was prohibited to smoke in the room but when I went to my floor the entire floor smells that people were smoking on the rooms and the staff that was cleaning they were even saying anything, and later on I went to complain to the front desk the gentleman that told me that we can’t smoke told me because some of the guest were smoking out went inside and I replied to that is impossible because I was on the second floor and I was all way side of the hotel while I replied to that whatever he was saying it was so stupid
Comment from Hotel Management
14 Apr 2024 by Concord Plaza Hotel, Hotel Management
We apologize for not meeting your expectations during your stay at the Concord Plaza Hotel. We appreciate your business and we hope you will consider giving us another chance in the future to improve your next stay.
by A verified traveler
Posted 10 Apr 2024
Very old installation with a very unsafe parking area
Comment from Hotel Management
11 Apr 2024 by Concord Plaza Hotel, Hotel Management
We apologize for not meeting all of your expectations during your stay at the Concord Plaza Hotel. We appreciate your feedback and we hope you will consider giving us another chance to improve your next stay with us.
