Ratings based on 88 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
I have never stayed at a place so beautiful and the crew was absolutely great. I’ll definitely recommend to anyone and would definitely comeback if the opportunity presents . Thank you again guys for such beautiful stay . Y’all when above and beyond to make my stay the best ever.
by A verified traveler
Posted 18 May 2024
Amazing hotel. Close to everything. Staff goes above and beyond to help. Needed a hair salon. Got an appointment right away and walked us to it. Made sure our stay was an amazing experience. Nice big rooms. Hotel has such charm. Will definitely stay here if we come back to Ataco. Plenty of stores and shops in walking distance. There is a lot of construction around the hotel But the staff helped us get around and park our car in a gated parking lot. Again the staff is amazing here. We don’t speak Spanish so had to use google translator for everything and the staff was so patient and made sure we got what we wanted. Stay here. You won’t be disappointed.
by A verified traveler
Posted 21 Apr 2024
The staff was amazing since we arrived. I can’t described how welcome they made us feel. The rooms and the atmosphere at this place was so peaceful that we didn’t want to leave . I love how closed it is to the plaza and how easy is to walk to restaurants and shopping places. We definitely will recommend this place without a doubt.
by A verified traveler
Posted 16 Apr 2024
A very beautiful hotel with a lovely garden. Great location and it has a very good restaurant too.
by A verified traveler from Santa Clara
Posted 13 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Loved the hacienda look
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 17 Mar 2024
Friendly staff, close to local shops, clean, safe and beautiful rooms.
by A verified traveler
Posted 8 Mar 2024
DO NOT STAY AT THIS HOTEL! They do not care about their guest safety. The first night it was so noisy with construction and music past 2am and unable to sleep. The next morning they moved us to a room in the back that has a couple steps. I fell in the doorway moving our things. My girlfriend also slipped and fell. Later that evening I slipped again this time breaking my wrist. I was accused of being drunk and treated terribly. They called for an ambulance that was a 1970 little pickup truck. Told me to crawl in the back. Instead we called a Uber and went to Santa Ana closest place for xrays. After I had surgery and called to ask about the sandals I left all they cared about was a little throw pillow that i used for my arm and a blow dryer. Never ask how I was doing. When we went to return the pillow and blow dryer they never once asked how I was doing or offer apologies. They are not prepared for any medical emergency and if you have an accident it is your problem. I have never been treated so poorly anywhere in the USA. BEWARE do not stay there!!!
Get the word out. Stay anywhere except Casa Degraciela!!!
by A verified traveler
Posted 5 Mar 2024
Rustic and beautiful hotel, with excellent service.
