Ratings based on 20 Verified Reviews
2.9 Room cleanliness
2.6 Service & staff
3.3 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Blackfalds
Posted 13 Jun 2024
Close to the airport
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 25 Mar 2024
Awful service and WIFI as promised . Never again.
Comment from Hotel Management
28 Apr 2024 by Gassama, Hotel Management
Hello Mr.Alieu, We are sorry that you didn't like your stay. The Wifi company had internet outage. That wasn't our fault. We look forward seeing next time.
by A verified traveler
Posted 6 Mar 2024
Dirty, expensive, no customer service except 2 kind hard working individuals. No electricity by day. Refused to refund after checking out as very low standards
Comment from Hotel Management
28 Apr 2024 by Gassama, Hotel Management
Hello Mrs. SARAH,We are sorry that you didn't like your stay. Be assured that our commitment s is to please our customer . That's why, we carry two generators to provide them electrycity.
by A verified traveler
Posted 30 Dec 2023
I wouldn't recommend anyone to stay here. No WiFi in the room, no hot water, flush wasn't working in the toilet. Non of the staff speak English and to top it off no breakfast provided, no food prepared at all. The manager was very aggressive over the phone when I made a complaint and didn't even speak to me. I will never be coming back here
Comment from Hotel Management
28 Apr 2024 by Gassama, Hotel Management
Hello Betty, We are sorry you didn't like your stay with us. Sometimes we have temporary internet outage due to our internet company. That's why we let our customers aware of it. We usually turn on the hot water switch. We do have speaking English staff. We would've serve breakfast if it was requested. Our manager is a kind and caring person. I don't know who you spoke with. Please accept our sincere apology.
by A verified traveler
Posted 31 Oct 2023 on Travelocity
Comment from Hotel Management
28 Apr 2024 by Gassama, Hotel Management
Mr. Benjamin, we are sorry you didn't like your stay.
by A verified traveler
Posted 1 Sep 2023
They didn’t arrive at the airport even tho they emailed me to walk to the hotel I didn’t know which way it is so after I even paid for the hotel I stayed at another hotel!
Comment from Hotel Management
3 Sep 2023 by Marriam, Hotel Management
We are sorry for the inconvenience. We told Expedia about the situation of the road. The government is fixing it so there is no issue to the hotel unless you walk less than 200ft.
by A verified traveler
Posted 18 Mar 2023
Nice decor but that’s where it ended. No water running in the bathroom, wifi not working, and rarely anyone in reception to help. Deeply disappointed as was recommended by a reliable friend so suspect things have recently gone downhill.
Comment from Hotel Management
4 Apr 2023 by Nene, Hotel Management
We are really sorry that you did not like your stay. When you came, the company tthat provodes us the internet was updating theirs system and our water system was undergoing renovation too.
by A verified traveler
Posted 2 Feb 2023 on Orbitz
Comment from Hotel Management
28 Apr 2024 by Gassama, Hotel Management
Hello Mr. Eric,We are sorry you didn't like your stay with us.
by A verified traveler
Posted 13 Nov 2022
Assistance by the hotel to arrange rides for me to the city center and to the Sierra Leone border was invaluable.
Location is about five minutes from the airport and about 20 - 30 minutes from the city center.
Rooms are clean but basic. Restaurant service is good. Overall, a reasonable choice.
Comment from Hotel Management
4 Apr 2023 by Mariam, Hotel Management
We are glad that you enjoyed your stay and the asistance we provided to you.
