Ratings based on 49 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
One night stay
Posted 21 Oct 2023 on HotelsAmazing hotel in great surroundings. Nothing too much effort, will be recommending to friends and family and hope to come back.
Comment from Hotel Management
30 Oct 2023 by Elena Molinero - Guest Experience Manager, Palacio, Hotel Management
Dear @Anonymous,Let me first offer my sincere thanks for taking the time to review your stay at CoolRooms Palacio de Luces Hotel. Knowing that we provided you with a memorable experience is a wonderful feeling. We appreciate your kind words and it will be a pleasure to host you again, your recommendation is a great reward for all of us!Best regardsElena Molinero - Guest Experience Manager, Palacio de Luces by CoolRooms Manor Hotels
by A verified traveler
Awesome Hotel!
Posted 21 Sep 2023 on HotelsOur only regret was that we did not book this place for more time. It was amazing! We wish we could have stayed longer! Don’t miss a massage with Mar, or dinner in their restaurant!
Comment from Hotel Management
22 Sep 2023 by Elena Molinero - Guest Experience Manager, Palacio, Hotel Management
Dear Leslie,We truly appreciate the time you have taken to provide us with your wonderful comments. Thanks for the special mention to Mar, she is a great professional who takes care of the mind and body of our guests at all times for their well-being.In addition, we are pleased that you have appreciated the culinary delights prepared by our professional Chefs who always do their utmost to offer a wide variety of delicious local cuisine to please every palate.We look forward to welcoming you back for another memorable experience.Best regards,
by A verified traveler
Posted 15 Jul 2023
loved the vegetable garden, breakfast room with the view, swimming pool area with steam and architecture in general. Rooms comfortable and spacious. Gym was unattended so if you went early and needed help, no one was around. Also, only heavy weights available. my big complaint was service at breakfast. not friendly nor attentive. Pastries were good but other items were just fair.
Comment from Hotel Management
19 Jul 2023 by Elena Molinero - Guest Experience Manager, Palacio, Hotel Management
Dear Karen,It was a pleasure to have had you as a guest at the Hotel Palacio de Luces and we thank you for taking a few minutes to let us know what you thought.We are very happy to read that your accommodation experience was perfect and that everything was to your liking. Our goal is always to achieve the maximum satisfaction of our guests and we are glad to know that you enjoyed the hotel facilities.On the other hand, we are sorry if our breakfast service did not meet your expectations, I am very surprised with the comment towards the staff, because the kind attention of the Palacio de Luces team is usually very named by our clients. Anyway, we apologize and this will be communicated to the head of department. I would just like to point out that we have two people who attend the Spa, perhaps you came down before 10 am when they start or perhaps at that time they were attending to another guest as we offer massages and treatments to provide a complete experience in our wellness area.Thank you again for your time, and we look forward to welcoming you back to our countryside paradise.Elena Molinero - Guest Experience Manager, Palacio de Luces by CoolRooms Manor Hotels
by A verified traveler
Posted 4 Dec 2022
by A verified traveler
Posted 31 Aug 2022
by A verified traveler
Posted 17 Jul 2022
Despite the fact that the description of the property says that they accept service dogs, we were denied the access to our room after traveling for 6 hours. We arrived at 9 pm and got treated very poorly by the staff of an establishment which is far from deserving to be in the guide Relais et Chateaux. We had all proper documentation for our 12 pounds service dog and yet we’re told that only blind individuals qualified for service animal in Spain. But the way the staffs acted from the time we parked was just unacceptable not matter what are the standard of the property. We have been staying in 6 Relais et Châteaux during our trip and have be treated amazingly everywhere except for this property. They did not help us finding another rooms….. this property doesn’t even deserve to be sold by any proper hospitality company as they have no clue about hospitality
Comment from Hotel Management
19 Jul 2022 by Elena Molinero - Guest Experience Manager, Palacio, Hotel Management
Dear Yannick,
I am truly sorry that this was not resolved to your satisfaction, however, I am very surprised to read your comment, as I was the one who tried my best to get a room in another hotel by calling many different places with you, but you finally decided to leave. As soon as you arrived at the hotel we explained to you which is the legal policy for animals in our country. We apologised many times but I understand that it does not changed the fact that we do not allow dogs.
Furthermore, the description of the property on the expedia website mentions the following, please contact us and we will inform you in detail about the features of this service.
We hope that you will give us the opportunity to welcome you again in the future, at which time we will spare no effort to provide you with the perfect visit.
Best regards,
by A verified traveler
Posted 27 Jun 2022 on Hotels
Comment from Hotel Management
28 Jun 2022 by Elena Molinero - Guest Experience Manager, Palacio, Hotel Management
Estimada María,
Gracias por tomarse el tiempo en valorar su experiencia en el Hotel Palacio de Luces. Esperamos poder recibirla de nuevo en un futuro próximo.
Un afectuoso saludo
by A verified traveler
Posted 14 May 2022 on Hotels
Comment from Hotel Management
16 May 2022 by Elena Molinero - Guest Experience Manager, Palacio, Hotel Management
Estimada Patricia,
Muchas gracias por su destacada valoración que con sumo agrado recibimos. Estamos muy orgullosos de haber cumplido sus expectativas. Esperamos poder volver a tenerlos de nuevo con nosotros muy pronto.
by A verified traveler
Posted 15 Sep 2021 on Hotels
Comment from Hotel Management
16 Sep 2021 by Team Palacio de Luces Relais&Châteaux., Hotel Management
Dear Client;
Thank you so much for choose Palacio de Luces in your last stay in Asturias. We hope we have fulfilled your expectations with us.
We hope we can welcome you back in your next visit to this beautiful city.
Best Regards
by A verified traveler
A wonderful stop off
Posted 2 Sep 2021 on HotelsWe really enjoyed our single night at this beautiful hotel. The rooms are spacious and well designed and we had a small outdoor area which was very welcome. Molton Brown products in the bathroom also gave it a premium feel. The common areas are very stylish and tastefully decorated. The only criticism I would have is that the bar and restaurant, although both excellent, are rather expensive. €16 for a gin and tonic is a lot!
Comment from Hotel Management
3 Sep 2021 by Equipo de Palacio de Luces Relais&Châteaux., Hotel Management
Dear Richard;
First of all thank you for review, for sharing your comment on Hotels.com, we have read your comments with great attention. The efforts made in the hotel to comply with all guidelines have been enormous, thank you so much to put in value our rooms, our amenities of Molton Brown and our design. We really appreciate the comments of our clients, and we will pass your experience in the bar in restaurant to the managers of the hotel to study the prices. Thank you again for taking the time to provide us with your feedback, it allows us the opportunity to continually improve, we hope to have the opportunity to welcome you back again.
Best Regards
The Team
Palacio de Luces Relais & Châteaux
