Ratings based on 358 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Was greeted at the desk at 2:30 am and had my wife & three little ones with me, the person at the desk said I was lucky because she was about to mark me as a no show. I asked if they had a check in time cutoff and she said no but… and went onto some rant. Not sure what that meant, but It sounded like I wouldn’t have gotten the room if she did that.
1. I’m not lucky, I’m your customer..
2. There is no policy on my itinerary saying I needed to be there by 2:30am..
Hotel was very musty, seems like filters never get changed, floors were dirty inside the room, Most surfaces sticky. Half used rolls of TP hanging.. broken toilet, and so on.
Comment from Hotel Management
10 Jun 2024 by Theresa Morgan, Hotel Management
We apologize for the situation you had while staying with us. We have addressed this issue with the entire staff and we will be taken care of these issues. We hope you will return if you are ever in our area again so we can recover.
by A verified traveler
Posted 31 May 2024
floors in lobby were dirty. carpet in hall and room dirty, and worn. Plywood floor visible in room.
Comment from Hotel Management
1 Jun 2024 by Theresa Morgan, Hotel Management
We apologize we did not meet your expectations please return again if you ever in our area so we can recover your business.
by A verified traveler
Posted 27 May 2024
This was easily the filthiest Marriott we have ever stayed in. The floors were disgusting and the walls were filthy.
Asking the staff for anything such as clean towels or refilling the water container in the lobby was treated as an inconvenience to them. I do not recommend this property.
Comment from Hotel Management
27 May 2024 by Theresa Morgan, Hotel Management
We apologize for all the issues while staying with us we hope that if you are ever in our area again you will return so we can recover.
by A verified traveler
Posted 25 May 2024
Property was very dates annd appearance is far below the expectations from the Marriott Brand.
That said, the staff was great. Always met with a smile and asking how they could help.
Comment from Hotel Management
26 May 2024 by Theresa Morgan, Hotel Management
We apologize we did do not meet your expectations while visiting with us please visit us again if you are ever in our area.
by A verified traveler from inverness
Posted 9 May 2024
nothing unique but very clean and staff nice
Comment from Hotel Management
10 May 2024 by Theresa Morgan, Hotel Management
We are so happy you enjoyed your stay with us please come back and visit us if you are ever in our area.
by A verified traveler
Posted 8 May 2024
All good
Comment from Hotel Management
8 May 2024 by Theresa Morgan, Hotel Management
We are so glad you enjoyed your stay please return if you are ever in our area.
by A verified traveler
Posted 27 Apr 2024
Very clean friendly staff
by A verified traveler
Posted 27 Apr 2024
Best of the best our family loves it!!!
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Theresa Morgan, Hotel Management
We are so glad you enjoyed your stay please come back and visit us if you are in our area.
