Ratings based on 1,128 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The bed was clean but the furniture was in really poor shape and much of the room had stains and did not look clean. There were lights coming in through a garage that the blinds did not deter and the air conditioner made the whole room rumble.
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Steven,We appreciate the feedback you have provided. The condition of your room and the issues with the lighting and air conditioner are not reflective of the standards we aim to maintain. Your comments will be reviewed in detail with our team members to ensure improvements are made. We hope you would consider giving us another opportunity in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Arletthe, thank you for your positive rating of Sonesta Columbus Downtown. We're delighted to see you enjoyed your stay and hope to welcome you back soon!
by A verified traveler
Posted 26 May 2024
Was very convenient to walk to Huntington Ballpark..⚾️
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Kip, thank you for sharing your experience. The team at Sonesta Columbus Downtown is pleased to hear you found the location convenient for walking to Huntington Ballpark. We hope to welcome you back soon!
by A verified traveler
Posted 22 May 2024
Excellent location, good late night dinner.
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Terry, thank you for sharing your positive experience! The team at Sonesta Columbus Downtown is pleased that you enjoyed the excellent location and the late-night dinner service. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
April, thank you for the perfect rating! The team at Sonesta Columbus Downtown is thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
Restaurant/staff
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jeff,Thank you for your kind words. We're delighted you enjoyed the restaurant and appreciated our team members at Sonesta Columbus Downtown. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Amanda!We're pleased to hear that you have fully enjoyed your stay at Sonesta Columbus Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
by A verified traveler
Posted 13 May 2024
It was clean and the staff was friendly. It was a good experience.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Megan, thank you for choosing the Sonesta Columbus Downtown for your recent stay. We're delighted that you enjoyed an exemplary experience, noting the tidiness of your accommodation and the cordiality of our team members. We hope to welcome you back in the near future.
by A verified traveler
Posted 12 May 2024
Parking was extremely high at this facility. Even to park yourself. The additional fees really at up.
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Mike, thank you for taking the time to share your thoughts. We're glad you found your overall experience positive. Your comments regarding parking fees and additional costs will be taken into consideration as we continuously strive to improve. We hope to welcome you back to Sonesta Columbus Downtown in the future.
by A verified traveler from Palatine
Posted 8 May 2024
Not good services
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Parijat, we're saddened to learn of your experience. It appears our service levels may not have met your expectations. Rest assured, we're committed to continuous improvement for our guests' satisfaction. Thank you for your feedback, it's invaluable to us.
