Ratings based on 662 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Banking look made it look congested.
Comment from Hotel Management
19 Apr 2024 by GM, Hotel Management
Dear JERRINE, Thank you for your time in reviewing our hotel. I’m sorry our décor embracing our building's history as a bank was not to your liking. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Firass Ismail, GM
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Dear Ann, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Firass Ismail, GM
by A verified traveler
Posted 1 Apr 2024
Breakfast could use waffle marker if your Breakfast sandwich person. The potatoes on station were cold not sure how it was possible. Always room for improvement.
Comment from Hotel Management
2 Apr 2024 by GM, Hotel Management
Dear Alissa, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail, GM
by A verified traveler
Posted 31 Mar 2024
Room furniture needs to be updated
Comment from Hotel Management
1 Apr 2024 by GM, Hotel Management
Dear Natalia, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings in the future. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail, GM
by A verified traveler from Los Angeles
Posted 24 Mar 2024
by A verified traveler
Posted 23 Mar 2024
I booked a one bedroom but the room didn’t have a door.
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Dear Erin, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Firass Ismail, GM
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 18 Mar 2024
I ran into a Few Shady looking people around the property.. was approached by a young Man wanting to use my phone
Comment from Hotel Management
18 Mar 2024 by GM, Hotel Management
Dear Dannielle, I am glad you had a five-star experience, even though some aspects of your visit were not ideal. Thank you for choosing our Residence Inn and sharing your feedback. We hope to host you again the next time you return to Columbus. Best, Firass Ismail, GM
by A verified traveler
Posted 17 Mar 2024
Close to every thing.
Comment from Hotel Management
17 Mar 2024 by GM, Hotel Management
Dear THOMAS, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our great location. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Firass Ismail, GM
by A verified traveler
Posted 14 Mar 2024
