Ratings based on 541 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Columbus
Posted 29 Apr 2024
Staff was excellent! A special thank you to Ms. Moe who was exceptional in handling a difficult situation when room keys no longer worked because of a nearby accident knocked out the system. Everyone, from the breakfast room staff and housekeeping personnel to the front desk staff, were outstanding. It felt more like being at home, rather than at a hotel. Loved the personal feeling!
by A verified traveler
Posted 28 Apr 2024
Pro: The staff was amazing, they made the stay with it. Breakfast was outstanding with a large selection. It was clean considering its age.
Cons: The hotel is outdated and is being renovated. We went to check in at 2:55 and it took until 3:55 (after i had to ask if it was ready yet) to get a room because it wasnt clean yet. No one else was in the lobby waiting. Parking was limited and some people had to park at the McDonalds next to the property. The pool is also being renovated, who does that during pool season. Also the website says hot tib, one of the main reasons i selected the hotel, there isnt a hot tub nor plans for one in the future. Our showerhead was point at the wall so unless you pre stood up against the wall, you couldnt wash yourself, and the was only 1l2 your body at a time. 3 of the 4 ice machines did not work.
by A verified traveler
Posted 20 Apr 2024
The staff was very friendly!
by A verified traveler
Posted 18 Apr 2024
This is an outdated property. I was on the 3rd floor, blinds and curtains falling down, drywall clearly has issues with moisture and it was falling down, carpet is from the 90's, and elevator probably from the 80's. It is close to restaurants but that's about all that is a plus. I will not stay again.
by A verified traveler
Posted 10 Apr 2024
The parking was terrible. Overall experience was less than I’ve had at other Hampton locations.
by A verified traveler
Posted 3 Apr 2024
Anxious to see the renovations when they are completed.
Comment from Hotel Management
3 Apr 2024 by tori, Hotel Management
thank you for taking the time to leave a rating about our hotel.
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 26 Mar 2024
by A verified traveler from Phenix city
Posted 23 Mar 2024
I like the stage and the cleanliness of the hotel
by A verified traveler
Posted 19 Mar 2024
The staff was very friendly and helpful and the provide great customer service. The only downside was the renovations going on were loud and annoying.
