Ratings based on 627 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Upon arrival I noticed my refrigerator wasn't working. I looked and noticed it was unplugged and plugged it back in. I went down and notified front desk and Ashley was upset and immediately came to check it out. She then stated if it doesn't get cold she would personally bring up a new one. The staff is so friendly and helpful and they all deserve a pat on the back for keeping that hotel in tip top shape. Thank you again Ashley I hope I'm saying her name right she pulled a double shift the day i checked in.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 8 Apr 2024
The staff was extremely friendly without being overly so- it's an older looking property so the bathroom could have been much cleaner- should have been a breakfast/coffee bar each morning but only saw one my last day- could use some help in transportation- recommended taxi service unreliable and sketchy
Comment from Hotel Management
8 Apr 2024 by ESA Bradley Park Team, Hotel Management
Dear Candace, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Columbus - Bradley Park takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
by A verified traveler
Posted 22 Mar 2024
At the price point required, I felt danger for myself and family’s both safety and health
Comment from Hotel Management
23 Mar 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for staying with us and for your review. We apologize for your concerns about your room and any frustration this caused. Our top priority is providing exceptional hospitality to every guest; therefore, we regret that this was not your experience. Safety and security are always our priority and taken very seriously. Our dedicated team at the front desk is always here to help you and make your time with us comfortable. We appreciate your patience and hope you and your family will stay with us again to regain our trust.Sincerely,Hotel Management
by A verified traveler
Posted 10 Mar 2024
There no ice machine and no extra towels
Comment from Hotel Management
11 Mar 2024 by Hotel Management, Hotel Management
Dear Louis, Thank you for being our guest, and we appreciate your taking the time to review our hotel. We hope you had a pleasant stay except for a few issues. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and consequently, we apologize for any inconvenience this has caused you. For future visits, please know that our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Mar 2024
My five stars are given not only for the quality or condition of the facility. It was clean, comfortable, convenient, safe, quiet, but the “highlight” was the staff member, Amy. She is cordial, and exhibited a kind and compassionate attitude.
Comment from Hotel Management
8 Apr 2024 by ESA Bradley Park Team, Hotel Management
Dear David, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Columbus - Bradley Park takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.
by A verified traveler from Atlanta
Posted 26 Feb 2024
I love staying here, the Staff does an Excellent job! I have to come to town for my business and they allow pets. The place is clean with a continental breakfast and great coffee. It is great for quick trips and close to everything I need.
Thanks for always making me feel special.
Comment from Hotel Management
3 Mar 2024 by Hotel Management , Hotel Management
Dear Angela, We are thrilled to hear about your positive experiences at Extended Stay America! Providing excellent service and accommodations for both you and your pets is our pleasure. We are delighted that our clean facilities, continental breakfast, and convenient location have enhanced your trips. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Needs much needed updating
Posted 18 Feb 2024 on HotelsThe room was very old and very worn. The floors were sticky and looked like they hadn’t been cleaned in a long time. The pillows had hairs from previous guests on them.
Comment from Hotel Management
19 Feb 2024 by Hotel Management, Hotel Management
Dear Diane, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 17 Feb 2024
The location was great.
Comment from Hotel Management
19 Feb 2024 by Hotel Management, Hotel Management
Dear Calley, Thank you for choosing Extended Stay America and for your excellent review. It is nice to read that our location worked well for you and improved your time with us. Thank you again for all of your kind comments. We hope to have you back again very soon.Sincerely,Hotel Management
by A verified traveler
Posted 1 Feb 2024 on Hotels
This is the first time satying here, ( was having major surgery on my amputated leg), nice set up, wasn't clean, the floors needed to be vacuumed, counters needed to be wiped down, the bathroom sink stopper was full of mold, both bedspreads had crumbs on them, the people up stairs were so noisy as well, i was very disappointed in my stay, wish i could get my money back.
