Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Bus access for transportation to & from airport 15 min walk…ok if not raining. Quiet, great breakfast, room clean.
Really no complaints… local eateries & Publix market nearby. Pleasant walk up Lady Street to Main Street…the Saturday market is a must!
Comment from Hotel Management
5 Jun 2024 by Brandon, Hotel Management
Dear Patricia,Thank you for choosing Springhill Suites Columbia Downtown the Vista! I do hope you choose to stay with us again should you find yourself in Columbia in the future.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Brandon, Hotel Management
Dear Gary,Thank you for choosing Springhill Suites Columbia Downtown the vista! I do hope we see you again should you find yourself in Columbia in the future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Brandon, Hotel Management
Dear Greg,We know you have many options for lodging in your travels and expect the best from Springhill Suites. Im sorry to see your stay was made less than perfect, and I do hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.
by A verified traveler from Elkview
Posted 19 May 2024
Would stay here again highly recommend
Comment from Hotel Management
21 May 2024 by Brandon, Hotel Management
Dear Lori,Thank you for choosing Springhill Suites Columbia Downtown the Vista.We hope to see you again should you find yourself in Columbia.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Brandon, Hotel Management
Dear Charles,Thank you for choosing Springhill Suites. Im sorry to see your stay was less than perfect. I hope you allow us the opportunity to improve upon your previous stay should you find yourself in Columbia in the future.
by A verified traveler
Posted 4 May 2024
I liked the layed back feel of the resort.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Thanks, we appreciate you
by A verified traveler
Posted 26 Apr 2024
If the pool was open until midnight, and grits were on the breakfast menu, this would have been 5 stars.
Comment from Hotel Management
28 Apr 2024 by brandon, Hotel Management
Thank you for choosing Springhill Suites Columbia. We hope to see you again soon
by A verified traveler
Posted 1 Apr 2024
Location wise was ok, however overall property condition, building is completely outdated and dirty.
Comment from Hotel Management
2 Apr 2024 by Brandon, Hotel Management
Dea Gustavo,Thank you for choosing Springhill Suites Columbia Downtown/the Vista, Im sorry to see your stay was made less than perfect by the condition of the common spaces during your stay.I do hope you allow us the opportunity to improve upon your stay should you find yourself in Columbia in the future.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
2 Apr 2024 by Brandon, Hotel Management
Dear David,Thank you for choosing Springhill Suites COlumbia Downtown/the Vista. I do hope we see you agin should you find yourself in COlumbia in the future.
by A verified traveler from Columbia
Posted 28 Mar 2024
When I arrived there was no doorman, but 3 people were at the front desk with no guests. I was struggling to get the luggage cart through the entrance as the door was not automatic. The staff watched, but did not help. My bathroom floor flooded after my first shower and there was no drain in the bathroom floor. The shower seals were not correctly installed. A very nice young man fixed this on my 2nd day. I used the bathmat and a towel to soak up the water as I was afraid of leakage to the floor below. My towels were not replaced and my room was not cleaned the next day. The towels were paper thin. I have never had such thin towels in an American hotel. The clothes armoire stank. It smelled like perspiration. I was told it was a stain newly applied to the wood. I was a furniture dealer for almost 40 years. I have never smelled a stain like this. My clothes absorbed the odor. If I was paying less than $100 per night, I would expect this type of experience, but for $300 per night, it was not OK.
Comment from Hotel Management
29 Mar 2024 by Brandon, Hotel Management
Dear Pamela,Im sorry to see your stay was made less than perfect by your check in experience and well as well as the towels and closet. Thank you for share with us about your stay, your feedback is a valuable to us and helps us be the best we can. I do you hope you allow us the opportunity to improve upon your previous stay as this is not a reflection of our normal daily operations.
