Ratings based on 620 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Room was real nice a lot of space.Staff was very friendly.I would staff again
by A verified traveler
Posted 16 Jun 2024
Very pleased overall, room was clean and well furnished, bathroom clean with nice shower and sink area
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Marcel, thank you for your glowing comments! The team at Columbia NE - Fort Jackson, an IHG Hotel, is delighted to hear that you enjoyed the clean and well-furnished room, as well as the bathroom facilities. We are looking forward to welcoming you back soon!
by A verified traveler
Posted 7 Jun 2024
Breakfast was amazing
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Melina, Columbia NE - Fort Jackson, an IHG Hotel is pleased to hear that you enjoyed the breakfast! We're looking forward to welcoming you back for another great stay.
by A verified traveler
Posted 6 Jun 2024
A little sketchy
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Michael, thank you for sharing your thoughts. The team at Columbia NE - Fort Jackson, an IHG Hotel, greatly appreciates your feedback. We're pleased to know you enjoyed your visit and look forward to welcoming you back in the future.
by A verified traveler
Posted 31 May 2024
My overall experience was very good the most that stand out for me is when I went in my room it smelled real fresh the linen was nice and clean and white the staffs were very friendly I truly enjoyed my stay and I will be returning
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Delaine, the team at Columbia NE - Fort Jackson, an IHG Hotel is delighted by your kind words. We're pleased to know you enjoyed the fresh smell of your room and the cleanliness of the linen. It's wonderful that our friendly team members made a positive impression. We look forward to your return!
by A verified traveler from Page
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Allison, thank you for your wonderful rating of Columbia NE - Fort Jackson, an IHG Hotel! We're thrilled you enjoyed your stay and appreciate your feedback. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
We appreciate your lovely rating, Chelsea!The satisfaction of our guests is important to us so we can't wait to see you back again at Columbia NE - Fort Jackson, an IHG Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
by A verified traveler
Posted 26 May 2024
Very nice room.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Kristina, thank you for your kind words! The team at Columbia NE - Fort Jackson, an IHG Hotel is delighted you enjoyed your room. We're looking forward to welcoming you back soon!
by A verified traveler from Lexington
Posted 26 May 2024
The first thing I noticed when I walked in was how dirty the floors were. I thought it was just the lobby area...nope! All of the halls and common areas needed a vacuuming badly.
The room was okay and the bed was comfortable. The shower leaked all over the floor and the tiles were coming up because they had been wet so much. We told the front desk, and they said they know there's a problem but it's too expensive to fix. I'd probably stay somewhere else next time.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Sandra, thank you for sharing your thoughts. It's great to hear that you found the bed comfortable. The feedback regarding the cleanliness and maintenance of the common areas and your room has been noted. A solution is being worked on to address these areas. We hope you might reconsider and give us another chance to better serve you in the future.
by A verified traveler
Posted 24 May 2024
No follow-up when asked about items left behind
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Ralph, thank you for sharing your feedback. It is concerning to hear about your experience with the follow-up on the items you left behind. The team will look into this matter to ensure better communication in the future. We hope to have the opportunity to welcome you back and provide a more seamless experience.
