Ratings based on 601 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
The hotel is clean, safe, and convenient. The only complaint I have is that we needed a handicap room and found that the shower has no handrails inside the shower itself and had no seat which made it a fall risk
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Beverly, thank you for your feedback. It's wonderful to hear that you found Columbia NE - Fort Jackson to be clean, safe, and convenient. Your comments about the shower’s accessibility features have been noted, and we will look into ways to improve this aspect of our accommodations. We hope to welcome you back again soon.
by A verified traveler
Posted 10 May 2024
Friendly staff, very clean…
Not enough towels…
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Joyce, we appreciate you recognizing the cleanliness, and our friendly team members at Columbia NE - Fort Jackson, an IHG Hotel. Regarding the towel availability, we have noted your feedback and will utilize it to continue improving guest experiences. Thank you and we aim to better serve your needs on your next visit.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Thank you for the perfect rating, Brittany!We are very pleased to hear that you had a wonderful stay at Columbia NE - Fort Jackson, an IHG Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
5 May 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Jamaal! We can't wait to see you again soon for another amazing experience at Columbia NE - Fort Jackson, an IHG Hotel. Have a great day!
by A verified traveler
Posted 27 Apr 2024
First, I would stay there again.
I was pleased with the service and Jeremy went above and beyond. The room was clean, quiet, and comfortable just what i needed. I would recommend.
Issues:
There was an issue with the cable on the last day of my stay. There was an unpleasant smell in the hall and bathroom that came and went.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
La'Shea, it's wonderful to hear that you would choose Columbia NE - Fort Jackson, an IHG Hotel again, and we're glad that Jeremy was able to provide exceptional service. We always strive to offer a clean and comfortable environment.We regret that you experienced some inconsistency with the cable service and certain odors during your stay. This isn't typical of our standard and we're taking this feedback seriously. We sincerely appreciate your recommendation and hope to welcome you back soon.
by A verified traveler
Posted 21 Apr 2024
Clean big room good price
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Huy, thank you for sharing your experience at Holiday Inn Express Columbia - Two Notch. We're pleased to hear you found our spacious rooms to be tidy and our rates to be competitive. We look forward to serving you again in the future!
by A verified traveler
Posted 14 Apr 2024
My stay at this hotel was fantastic! The rooms were spotless, the staff was exceptionally friendly, and check-in was effortless. Overall, it surpassed my expectations. Variety at breakfast time. I highly recommend it!
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Alma, it's wonderful to hear about your fantastic experience at Holiday Inn Express Columbia - Two Notch. We're thrilled that our pristine rooms, friendly team members, and smooth check-in process surpassed your expectations. It seems our breakfast variety was well-received too! Recommendations from satisfied guests like you make our day. We look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Apr 2024
It smells dirty. Didn’t stay again.
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Rodney, we're genuinely disheartened to learn that your experience was less than satisfactory due to concerns regarding cleanliness. We assure you that our team members are committed to providing a comfortable and clean environment for all guests. We thank you for your feedback and will look into your concerns to improve for future guests.
by A verified traveler
Posted 25 Mar 2024
Although it was further from USC campus than we would have liked, it was nice and the drive wasn’t too bad. Plus, with every going on at the college this weekend, it was probably better to be a little ways away.
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Andrew, thank you for choosing Holiday Inn Express Columbia - Two Notch for your stay. We're thrilled you appreciated the accommodation, despite the distance from USC campus. During busy college events, our location's tranquillity and ease of access can indeed be advantageous. We hope to welcome you back in the near future. Safe travels.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
We appreciate the feedback, Zach.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
