Ratings based on 896 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
We stayed there for many times. It’s always very clean room and very friendly staff. It’s near mall and downtown. So location is great too.
Comment from Hotel Management
22 May 2024 by J Patterson, Hotel Management
Thank you so much for your kind words and for being a loyal guest! We're thrilled to hear that you consistently find our rooms clean and our staff friendly. Our team takes great pride in providing excellent service and maintaining a welcoming environment.It's wonderful to know that you appreciate our convenient location near the mall and downtown. We strive to make our guests' stays as comfortable and convenient as possible.We look forward to welcoming you back for many more stays in the future!
by A verified traveler
Posted 19 May 2024
The attendant book my room for only one night and my booking on line was for couple nights so when I went back on my second night my room was occupied with another person could not stay at that place I had to go around and get another hotel at 11pm I’m wondering if they overbooked bommer 😡
Comment from Hotel Management
22 May 2024 by J Patterson, Hotel Management
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your booking. This is certainly not the level of service we strive to provide.We regret that there was a misunderstanding with the duration of your stay and that your room was occupied by another guest on your second night. This must have been extremely inconvenient, especially having to find alternative accommodations so late in the evening.We are currently investigating what went wrong with your booking and will take measures to ensure this does not happen in the future. Your feedback is important to us, and we will use it to improve our processes and communication.Again, we apologize for the trouble you faced and hope you will give us another chance to provide you with a better experience in the future. Thank you for your understanding.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by J Patterson, Hotel Management
I'm sorry to hear about your disappointing experience. Your feedback is important to us, and we'd like to learn more about what went wrong so we can address the issues. Please contact us directly with more details. Thank you for helping us improve.
by A verified traveler
Posted 18 May 2024
The exercise room was excellent! My boys worked out with the weights and cardio machines. The breakfast was not so great. I had my husband and my 14 years old twins, and we could only get 2 adults breakfasts. After 11 years old, there are counted an adults. We had to pay for a complementary breakfast.
Comment from Hotel Management
22 May 2024 by J Patterson, Hotel Management
Thank you for sharing your feedback. We're delighted to hear that you enjoyed the exercise room and that your boys had a great time working out with the weights and cardio machines!We apologize for the inconvenience you experienced with the breakfast policy. We understand that it can be frustrating to encounter unexpected charges, especially when traveling with family. We'll review our breakfast policies and ensure that they're clearly communicated to our guests. Your input is valuable, and we'll strive to improve this aspect of our service.We hope to welcome you and your family back in the future and provide you with an even better experience.
by A verified traveler
Posted 13 May 2024
Workout room had no towels or way to wipe down equipment. Also, I picked up a couple of waters (basic) at the front desk, found out later they were $4 each! Charging stadium prices at a Holiday inn, there should be a couple complimentary waters in the room.
Comment from Hotel Management
16 May 2024 by Jennifer, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.Regarding the lack of towels and cleaning supplies in the workout room, we understand the importance of maintaining a clean and hygienic environment for our guests. We will address this issue immediately with our team to ensure that adequate supplies are always available for our guests' use.We also apologize for any confusion regarding the pricing of the waters purchased at the front desk. We strive to provide transparent pricing and will review our pricing structure to ensure clarity for our guests in the future.Your comments are valuable to us as we continuously work to improve our services and amenities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to address your concerns or make amends, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 11 May 2024
Nice clean property
Comment from Hotel Management
16 May 2024 by Jennifer, Hotel Management
Thank you for taking the time to leave us a review! We're delighted to hear that you found our property nice and clean during your stay. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we're thrilled that you appreciated our efforts in this regard.We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Your satisfaction is our priority, and we're here to ensure you have a wonderful experience every time you stay with us!
by A verified traveler
Posted 11 May 2024
Convenient location
Comment from Hotel Management
16 May 2024 by Jennifer, Hotel Management
Thank you for taking the time to leave us a stellar review! We're delighted to hear that you found our location convenient for your needs. Providing a convenient and accessible experience for our guests is one of our top priorities, and we're thrilled that we could meet your expectations in this regard.We appreciate your positive feedback and your decision to award us a perfect rating. It means a lot to us. Should you ever find yourself in the area again, we would be honored to welcome you back for another great stay. Thank you for choosing us, and we look forward to serving you again in the future!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Jennifer, Hotel Management
Thank you so much for the perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide exceptional service and create memorable moments for our guests, so it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back again soon for another outstanding stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thanks again for choosing us, and we look forward to seeing you again soon!
by A verified traveler
Posted 19 Apr 2024
Nice property
Comment from Hotel Management
22 Apr 2024 by Jennifer, Hotel Management
Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay and found our property to be nice. Providing a pleasant experience for our guests is our goal, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another great stay!
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
14 May 2024 by J Patterson, Hotel Management
Thank you for the stellar review! I'm thrilled to hear you had such a positive experience. If you have any questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
