Ratings based on 865 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The toilet in our room ran the first night. It could barely flush.
Comment from Hotel Management
4 Jun 2024 by Logan, Hotel Management
We appreciate your feedback. Please accept my apologies for any inconvenience caused by the poorly running toilet.
by A verified traveler
Posted 18 May 2024
It was fine, just a bit dirtier than we expected
Comment from Hotel Management
22 May 2024 by Logan, Hotel Management
We appreciate your feedback. I apologize for any cleanliness issues you encountered and we will reinforce our housekeeping standards.
by A verified traveler
Posted 14 May 2024
Good location and clean
Comment from Hotel Management
16 May 2024 by Logan, Hotel Management
It's wonderful to hear that you appreciated our hotel's convenient location and cleanliness. Thank you for sharing your feedback, and we look forward to hosting you again in the future.
by A verified traveler
Posted 13 May 2024
Everything was just what we needed
Comment from Hotel Management
16 May 2024 by Logan, Hotel Management
Hi Tanya,Thank you for your review. It's wonderful to hear that your stay was exactly what you were looking for. Thank you for choosing to stay with us, and we hope to welcome you back again soon.
by A verified traveler
Posted 12 May 2024
Ripped lampshade ; dirty shower; saggy bed; towels that felt like sandpaper; peeling wallpaper; room smelled; ac that ran continuously; cracked tiles; sink backing up; peeled ceiling in bathroom;
Broken springs in chair; desk chair had black shoe polish; totally rundown. Not up to the holiday inn standards I am accustomed to.
Comment from Hotel Management
16 May 2024 by Logan, Hotel Management
Hi James,We understand your disappointment with the condition of your room, particularly with regards to the worn-out desk chair and the overall appearance. Please accept our apologies for failing to meet your expectations. We will be fixing these issues.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Logan, Hotel Management
Hi Will, thank you for choosing our hotel for your stay! We're pleased to hear that everything met your needs and that you had a pleasant experience. We appreciate your support and hope to see you again soon!
by A verified traveler
Posted 18 Apr 2024
The staff is friendly and helpful. It's possible to run the HVAC fan constantly to block noise from the hallways. The breakfast buffet is hot, fresh, tasty, and reasonably priced. I will stay here again.
Comment from Hotel Management
18 Apr 2024 by Logan, Hotel Management
Hi Jo Ann,We're grateful for your review! It's fantastic to hear you had a positive experience with our friendly staff. We're glad the fan helped with noise on one of our busiest nights and that you enjoyed our breakfast buffet. We can't wait to host you again!
by A verified traveler
Posted 6 Apr 2024
I was happy with our stay. We got a suite for 6 people at a good price. It was clean, the staff was friendly and helpful, and you’re one (mile) freeway exit away from super walmart and other shopping. Nice pool, heated, with a shower available to rinse off. It was everything we wanted it to be !
Comment from Hotel Management
7 Apr 2024 by Logan, Hotel Management
Hi Shawna,We're thrilled to hear you had a positive experience! Your feedback is greatly appreciated.
by A verified traveler
Posted 1 Apr 2024
Room was very dirty. Tiles will come in apart and office desk chair very unsafe.
Comment from Hotel Management
3 Apr 2024 by Logan, Hotel Management
Hello Georgia,Thank you for your feedback. I sincerely apologize for the issues that kept you from enjoying your stay with us and we are taking steps to correct those issues.
by A verified traveler
Posted 30 Mar 2024
Very friendly and helpful
Comment from Hotel Management
3 Apr 2024 by Logan, Hotel Management
Amy, thank you much for the positive review! I am glad you enjoyed your stay with us and we hope you think of us next time you are in Columbia.
