Ratings based on 886 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The hotel was dirty the pull out bed had dirty coverlet, the tub was filthy with rust and stains, they said they were going to move us but never did they said they were full, then they promised to giblve us back some of our money but never did saying the mgr was going to correct it and call me but NEVER did!!! What a waste. 10 thumbs down!!!
by A verified traveler
Posted 4 Jun 2024
The rooms tub was peeling and looked unsafe this the second time I was placed in this same room. No changes were made or attempt to fix it. There was no option to switch rooms.
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Mina, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your bathroom. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Please accept our sincere apologies for not meeting your expectations regarding your request to change the room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 16 May 2024
Every piece of furniture in the room was damaged in some way. The room smelled terrible. The hallways smelled terrible and were lined with garbage bags. I knew exactly what it was going to be like when I walked up to the entrance and the windows on the front doors were filthy dirty. Couldn't see through them they were so dirty.
Comment from Hotel Management
17 May 2024 by Hotel Management, Hotel Management
Dear Danny, Thank you for being our guest. We sincerely apologize for the subpar experience you encountered during your recent stay. Your feedback regarding the condition of the furniture, unpleasant odors, and cleanliness issues is deeply concerning. Maintaining a high standard of cleanliness and comfort for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are taking immediate steps to address these issues and resolve them promptly. Your feedback is invaluable to us as we strive to improve our services. We hope to regain your trust and provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 28 Apr 2024
The desk front was professional and helpful - Excellent location- Great Stay overnight will use again!!
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Mark, Thank you for your positive feedback! We are delighted you had an excellent experience at Extended Stay America. Our team takes pride in providing professional and helpful service to our guests, and we are happy that we succeeded in making you feel welcome. We are also pleased you enjoyed our convenient location, had a great stay, and are planning your next visit. We look forward to welcoming you back for another enjoyable visit in the future!Sincerely,Hotel Management
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Dirty rooms
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Joyce, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Columbia.Sincerely,Hotel Management
