Ratings based on 985 Verified Reviews
3.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Dirty, old, run down, no house keeping staff. Breakfast was old bread, old fruit and no meat.
So "Horrible" we left.
Staff did a great job with what they were given, no staff to cover anything.
Comment from Hotel Management
9 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Got. We deeply apologize for the unsatisfactory conditions you encountered during your stay. Providing clean, comfortable accommodations and a satisfactory breakfast experience are essential to us, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable, and we will address these concerns with our housekeeping and kitchen teams to ensure improvements are made. Additionally, we will review our staffing levels to ensure adequate coverage and service for our guests. We understand the importance of providing a positive guest experience, and we apologize for any inconvenience caused. Should you reconsider staying with us in the future, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable stay. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 5 May 2024
The staff is amazing. No housekeeping, no refills of coffee station, sub par free Continental breakfast cont
Comment from Hotel Management
6 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Beth! Thank you for acknowledging our amazing staff. We apologize for the shortcomings you experienced with housekeeping and the coffee station, as well as the subpar quality of the continental breakfast. Providing exceptional service and amenities are priorities for us, and we regret any inconvenience caused by these oversights. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience during your next visit. If there's anything else we can do to assist you further, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 5 May 2024
Very quiet. Nice staff. Clean room
Comment from Hotel Management
6 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Linda. We're delighted to hear that you found our hotel to be quiet, with friendly staff, and clean rooms. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're pleased that we met your expectations in these areas. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to assist you in any way we can.
by A verified traveler from Clermont
Posted 28 Apr 2024
Place smelled bad, room smelled bad, could hear people/noise from the other room, the sofa bed was dirty and couldn’t use it. And the breakfast was horrible, only bread, cereal and limited snacks, no hot food.
Comment from Hotel Management
29 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Walter. We sincerely apologize for the unpleasant experiences you encountered during your stay. Ensuring a comfortable and enjoyable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations. We'll address the issues you mentioned, including the unpleasant odors, noise disturbances, and cleanliness concerns, with our housekeeping and maintenance teams to prevent similar occurrences in the future. Additionally, your feedback regarding the breakfast offerings is noted, and we'll review our options to ensure a more satisfying dining experience for our guests. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to make amends and provide you with a more enjoyable stay in the future. If you have any further concerns or if there's anything specific you'd like us to address, please don't hesitate to reach out.
by A verified traveler
Posted 9 Apr 2024
Bed table sticky. Need bigger pillows or more pillows
Comment from Hotel Management
10 Apr 2024 by MP - Guest Relations Manager , Hotel Management
Hello Carla, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
by A verified traveler from Irmo
Posted 7 Apr 2024
The room was dirty. It was missing the sofa couch which we needed. The room only had two towels lights didn’t work and fixtures were broken or missing pieces. The breakfast was pancake or cold biscuits with old sausage gravy.
Comment from Hotel Management
8 Apr 2024 by MP - Guest Relations Manager , Hotel Management
Hello Jonathan, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 27 Mar 2024
There was no remote for the TV. Upon my request when I went to the front desk, the guy found me one remote after a long time of waiting and when I got to the room, the remote did not work. Jeeeez! I just let go and didn't bother further.
The phone in the room did not work and I could not make complaints or get attendants attention from the room but I have to consistently go to the front desk.
Worst still, there was no iron in my room. I went to the front desk to report it and I was promised one. It took so long to eventually bring it and sadly the iron does not work! So why did they bring us a useless iron and a useless remote?
There was a technical issue processing my payment when we arrived for check in. I swapped my credit card and the charges taken my credit card but the attendant guy kept saying the money did not process and I need to pay or else I can't be checked in. This caused some arguement and much delay at the lobby without checking us in. I adviced them to make calls to their payment center because the money was already taken from my account. After a long time they came to me and confirmed that the payment went through successfully. This was not a good experience for me.
Comment from Hotel Management
31 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Livinus, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
14 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Lori, Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely,
by A verified traveler
Posted 18 Mar 2024
The man working at the counter was super unprofessional and on the phone the entire time i was trying to check in.
Comment from Hotel Management
18 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Nicole, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 12 Mar 2024
Room was not clean, sheet had dirty stain. The sheets were smelling with odors of not been dried properly. Did not meet my expectations.
Comment from Hotel Management
13 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Isaac, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
