Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Rooms were not properly cleaned
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Jasmine, We appreciate your feedback and apologize for any inconvenience caused. Your comments have been shared with our housekeeping team for immediate review and improvement. Please feel free to reach out to our management team if you have any further concerns.
by A verified traveler
Posted 19 May 2024
I always enjoy the people and cleanliness. I would stay every time
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Nkenge,We're thrilled to hear that you appreciated our staff and the cleanliness of our hotel. We look forward to welcoming you back on your future visits. Thank you for your kind feedback!
by A verified traveler
Posted 15 May 2024
Hotel staff are friendly and welcoming. This is the second time I've stayed at this hotel in the last few years, and I made a return stay due to the staff and the location of the hotel. The rooms need a lot of work (many scuffed up doorways, missing paint, dust around electrical outlets, dirty windows, etc) but I had a comfortable stay overall and would consider staying again.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Jason, We appreciate your loyalty to our hotel and kind words about our staff. Your feedback regarding the rooms is valuable and will be shared with the team for improvement. We are glad to hear you had a comfortable stay overall and would be honored to welcome you back for an even better experience in the future.
by A verified traveler
Posted 6 May 2024
Very busy hotel.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello John Michael,We appreciate your feedback on our hotel's popularity. Your input helps us improve. Thank you for choosing to stay with us.
by A verified traveler
Posted 28 Apr 2024
Na
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Anthony, We apologize for the inconveniences you encountered during your stay. We value your feedback and will address your concerns with our team for improvement. Thank you for sharing your experience with us.
by A verified traveler from Atlanta
Posted 28 Apr 2024
Staff was very friendly and amenable. Room could do with a good general cleaning. There are a lot of little details that weren’t cleaned like the corners behind the bathroom door, the door frame of the bathroom had dirt stains that should have been wiped away, the bathroom floor had stains, my night stand by the bed had juice or soda stains and so on.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Alexandra, Thank you for taking the time to provide your feedback. We appreciate your kind words about our staff. We have noted your cleanliness concerns and will ensure they are addressed with the housekeeping team for improvement. Your comments are valuable as they help us enhance the quality of our services for all future guests.
by A verified traveler
Posted 24 Apr 2024
The staff was excellent. I needed assistance,the remote for the TV. when I shared concern, staff promptly provided instructions and assistance.☺
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Angela,We are delighted to hear that our staff could assist you promptly during your stay. Our team prides itself on providing excellent service to all our guests. Should you need any help in the future, do not hesitate to reach out to us.
by A verified traveler
Posted 21 Apr 2024
Check in took over 30 mins.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Jennifer, We apologize for any inconvenience caused during check-in. Your feedback is valuable for us to improve our services and ensure a smoother experience for all guests in the future. Should you have any further concerns, please feel free to contact our management team directly.
by A verified traveler
Posted 13 Apr 2024
The staff was helpful and very responsive. The breakfast was excellent.
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello Michael,We appreciate your feedback on the helpful staff and excellent breakfast. Your satisfaction is important to us, and we are delighted to hear that you enjoyed your stay. Thank you for choosing our hotel; we look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Tom,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.
