Ratings based on 145 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Thin blankets, no help.
by A verified traveler
Posted 17 Apr 2024
New management - great view from room
by A verified traveler
Posted 14 Apr 2024
It was noisy, the online said that rooms were sound proof. No screen on the window, the table had a wably leg, the Kleenex container on the wall was empty. The pullows were flat, there was only one hand towel, the little bottles of toiletries had been opened and half used, no continental breakfast as advertised in the website, the bed had a plastic mattress protector, i felt like i was sleeping on a trash bag, there were no slicky stickies in the shower to prevent slips or falls.
Comment from Hotel Management
16 Apr 2024 by Heather, Hotel Management
I'm sorry to hear that you did not enjoy your stay, and we appreciate you leaving your feedback so we know what areas we can improve to further accommodate our guest. We are in the process of making several updates and improvements so we hope that you come back and give us another try so you can see the many changes we are even adding miniature golf. And just mention when you come and we will give you a free upgrade. Thank you for your feedback.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 11 Mar 2024
The lady at the front desk was very friendly. However what they post (pool, breakfasts) were not as they describe it. There was not toilet paper, there was lots of noise and couldn't sleep. Breakfast very basic.Thanks to the lady at the front desk because I told her I expected breakfast.As it was part of why I chose the hotel.
The bathtub was clogged and it looked dirty.
I dont recommended this place at all.
Comment from Hotel Management
1 Apr 2024 by Manitou Cog, Hotel Management
We apologize you did not enjoy your stay. Do to we are Seasonal and next to the Rocky Mountains, we only serve breakfast and have the pool open during the Tourist Season, (Memorial Day through Labor Day). If you would like to give us another try we will upgrade you for free to one of our beautiful newly updated Suites during the Season. Blessings Sharrie and Staff
by A verified traveler
Posted 23 Feb 2024
I was looking for a last-minute stay in or around Manitou Springs and this was one of the cheaper options (and only options available). Overall, it was about what I expected. Bare bones basic hotel that looked like it was under renovation..? The room was clean, the booking was easy, and the gentleman at the front desk was friendly. The location was a little further out from the main strip than I thought, but walkable if need be. Not sure I would stay here again. I’d rather spend a bit more for a nicer place with more amenities.
by A verified traveler
Posted 9 Feb 2024
This place is not clean at all! Never will i ever waste my money here again. The room i was put in was not a mountain view. I was subjected to horrible "living" conditions . They said they are renovating however maybe they should close for the season and fix things properly. This should not even be on the Expedia site as a good hotel. I knew it was a older hotel but when i post the pictures, they should really consider giving me a refund! They should have never assigned this room and just said there were no king rooms available. Then this post would not even be considered, depending on how the rest of the rooms look..
Comment from Hotel Management
1 Apr 2024 by Sharrie, Hotel Management
I see you stayed in our Railroad room. I apologize they did not give you the beautiful mountain room you requested, If you like to give us another try we would upgrade you to 207 Suite with a view of Garden of the Gods. Prayers your way.
by A verified traveler
Posted 7 Jan 2024
Property was in rough shape including rooms! Price was only $5 less than better quality hotels but doesn't even compare. If they repared things like the privacy locks and shower faucets it wouldnt be so bad but it seemed very neglected.
by A verified traveler
Posted 24 Dec 2023
Nothing unique about that property and it was under construction .staff wasn't really polite and professional. They have children with them in the office. Somone keeping walking though the hall all the night, being nosey.
No privacy. The door have big gap between the frame and you can see through it right there
You can see through the curtains.
