Ratings based on 996 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 30 May 2024
The water pressue was good and plenty of hot water. The floors inside the hotel room was dirty.
Comment from Hotel Management
31 May 2024 by DB, Hotel Management
Hi Jason – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Danielle, General Manager
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
28 May 2024 by DB, Hotel Management
Cesar – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Danielle, General Manager
by A verified traveler
Posted 25 Apr 2024
Great staff
Comment from Hotel Management
7 May 2024 by DB, Hotel Management
Hi Dennis – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager
by A verified traveler from PEYTON
Posted 24 Apr 2024
I checked in 4/17 and was supposed to check out on 4/24. I liked there was a kitchen option, make sure to have your own cooking ware, toiletries, and extra toilet paper (get only 1 for your entire stay).
Someone in the staff didn't inform tenants that there would be a hotel orkin fumigation, upon booking or even checking in to grab keys. An instructional letter was given on 4/22 we must vacate the premise on 4/23 and to prep the room for the pest control. The time was from 11:30 am to 3:30 pm with Orkin's recommendation to stay out of the suite at least 1 additional hour after the service is completed. "A $50 will be charged if you're suite is not adequately prepped. Continued lack of cooperation will lead to non-renewal of your stay. In Town Suites Management "
They expect cooperation and if not you'll be punished with fees and not allowed to stay again. I feel so unwelcomed, taken for granted, disrespected, and inconvenienced.
I was put under great pressure to find somewhere to go, the unexpected changes messed up our plans for the day and for the trip.
I spoke to the front desk face to face, explaining that this was a huge inconvenience for scheduling of our stay, toxins are too high for us to stay, and that it would be best to refund my money for having to check out earlier, without awareness of what was happening. I also wanted my money back to find another place last minute and without a kitchen. I was told no, that I would not receive a rerefund. I filed
Comment from Hotel Management
7 May 2024 by DB, Hotel Management
Hi Jessica- We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Danielle, General Manager
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
28 May 2024 by DB, Hotel Management
Hi Tevin– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
7 May 2024 by DB, Hotel Management
Jerrett – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Danielle, General Manager
by A verified traveler
Posted 19 Apr 2024
Great staff!
Comment from Hotel Management
22 Apr 2024 by DB, Hotel Management
Hi Dennis – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager
by A verified traveler
Posted 18 Apr 2024
Front desk staff was amazing.
Comment from Hotel Management
19 Apr 2024 by Danielle, Hotel Management
Hi Dennis– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
7 May 2024 by DB, Hotel Management
Erick – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Danielle, General Manager
