Ratings based on 768 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The property is under renovations. So parking was limited due to dumpsters. Wallpaper was being repaired as well as other areas. But the staff is fantastic.
by A verified traveler from Rochester
Posted 18 May 2024
The hotel is in the process of renovation. If I knew that ahead of times, I would have reserved another hotel nearby. The hotel facilities are average hence the renovation but the location is safe and quiet and close to restaurants and interstate highway.
Comment from Hotel Management
20 May 2024 by Taves Maciel, Hotel Management
Dear Deven,I appreciate you taking the time to write this review. We understand how this renovation project can be disruptive to our guests. We hope to have you come back once the renovations are done.
by A verified traveler
Posted 9 May 2024
Worn out furniture, room need refresh, paint, deep cleaning.
Comment from Hotel Management
9 May 2024 by Taves Maciel, Hotel Management
Thank you for taking the time to write this review. We understand your concerns. We are currently undergoing a full renovation at the hotel to address the issues you mentioned. We hope you will stay with us again once they are finished.
by A verified traveler
Posted 16 Apr 2024
All staff was great as always. They are updating the property so there was work being done. But it was quiet and clean.
Comment from Hotel Management
6 May 2024 by Taves Maciel, Hotel Management
Thank you for the review. We are excited to have the renovations completed within a few months. Please stay with us again once everything is updated.
by A verified traveler from Westcliffe
Posted 13 Apr 2024
Staff was very courteous and friendly.
Comment from Hotel Management
6 May 2024 by Taves Maciel, Hotel Management
Thank you for the comments about the staff. We work hard to exceed our guest's expectations.
by A verified traveler
Posted 8 Apr 2024
The property is in the process of being remodeled. I'm sure it will be lovely when finished.
It was a bit rough at this point.
Comment from Hotel Management
6 May 2024 by Taves Maciel, Hotel Management
We look forward to having you stay with us again soon.
by A verified traveler
Posted 23 Mar 2024
Check in service was excellent, very friendly and helpful.
Comment from Hotel Management
6 May 2024 by Taves Maciel, Hotel Management
We look forward to seeing you again very soon!
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
6 May 2024 by Taves Maciel, Hotel Management
Thank you
by A verified traveler
Will stay here again
Posted 18 Feb 2024 on Hotels Tricia was very nice and friendly, breakfast area was clean and good looked good. 😌
by A verified traveler
Posted 15 Feb 2024 on Hotels
The staff and housekeepers were very helpful and friendly. The breakfast was nice. The location was perfect especially since it snowed for 36 hours. The hotel is being renovated but I didn’t hear any noise. The bedding and pillows were old and uncomfortable. I have never had a room with such oddball bedding. Please update that along with the building.
