Ratings based on 988 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
friendly service and great location, exactly what i expected. Only bad thing is there was a cigarette smell in the hallway, but you cannot control your guests all of the time.
by A verified traveler from Dove Creek
Posted 26 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Property is already closed. Couldnt checkin. Had to find another place. Need a refund and compensation for inconvenience.
Comment from Hotel Management
6 Apr 2024 by Chloe , Hotel Management
We reached out to the phone and email you provided to Expedia by you. Please reach out to Expedia for your refund. Unfortunately there will be no additional compensation as we made every effort to prevent you from being inconvenienced.
by A verified traveler
Posted 21 Mar 2024
Baymont was closed when we arrived. There was one staff left who was cleaning out the refrigerator.
We went there because we had previously loved it!
Comment from Hotel Management
22 Mar 2024 by Jennifer , Hotel Management
My apologies. It wasn’t supposed to be possible to book our hotel as we are closing permanently. Something happened and Expedia was temporarily able to sell our rooms. Unfortunately our system wouldn’t permit us to check you in. We hope that was the only negative experience during your vacation. Stay safe!
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Jennifer , Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Jennifer, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 9 Mar 2024
They wouldn’t give me back my money due to a family emergency. I say the customer service and understanding of a situation should have been take into consideration.
Comment from Hotel Management
9 Mar 2024 by Jennifer, Hotel Management
Yolanda,When you purchase a non-refundable and non-cancelable reservation you are locking in a lower rate but taking the risk you won't be able to get your money back if you can't make it unexpectedly. Now you can buy trip insurance with your reservation to mitigate that risk but typically that negates any savings.A slightly more expensive reservation that has free cancellation may be a better option for you if you're willing to chance your odds of everything going smoothly and making the reservation but you are still frustrated and upset when your plans are altered outside of your control.We absolutely understand your frustration and sympathize. However, just like you are contractually bound to the terms and agreements you made with Expedia when you booked the reservation we are also contractually obligated to follow terms and agreements. Our hands are tied when it comes to prepaid reservations. We hope everything works out with your family emergency and that you're able to have a little get away when everything is resolved.
by A verified traveler
Posted 7 Mar 2024
Great stay
Comment from Hotel Management
7 Mar 2024 by Jennifer, Hotel Management
Thank you for staying with us!
by A verified traveler from Independence
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Jennifer, Hotel Management
I'm sorry to hear you did not enjoy your stay with us. wish you safe and happy travels.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Jennifer , Hotel Management
I’m sorry to hear you didn’t enjoy your stay.
