Ratings based on 228 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good and could be great with more inclusive rate
Posted 29 Feb 2024 on HotelsGreat service and good food. All the extras cost a bomb though so the final bill is huge. For example - a 5 minute shuttle on a boat was charged at over 30 dollars. That is a lot. Great place to stay for 2 days but not plenty to do beyond that. Good but felt a bit too much like a machine.
Comment from Hotel Management
29 Feb 2024 by Andres, Hotel Management
Thank you Adam for taking the time to share your thoughts on your recent stay at Tortuga Lodge & Gardens. We appreciate your positive feedback regarding our great service and culinary experience. Regarding transportation costs, we'd like to highlight that the rates are reflective of the high-quality service, experienced operators, and adherence to necessary permits and insurance that we ensure for our guests. However, we acknowledge your point, and we are reviewing our pricing structure to ensure it aligns with our guests' expectations.We do offer transportation services for the convenience of our guests, but we understand that some may prefer to seek and hire their own transportation. We appreciate your feedback. We sincerely hope that you enjoyed exploring the lush northern Caribbean of Costa Rica.
by A verified traveler
Terrific Tortuga
Posted 17 Feb 2024 on HotelsA great stay in a beautiful place close to wonderful jungle to explore.
Comment from Hotel Management
17 Feb 2024 by Andres, Hotel Management
Thank you George for your rating and enthusiastic review. We hope you had a great time exploring the northern Caribbean of Costa Rica.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
10 Feb 2024 by Andres, Hotel Management
Thank you David for your rating! We hope you enjoyed exploring the northern Caribbean of Costa Rica.
by A verified traveler
Posted 15 Jan 2024
The hotel location is beautiful, although we didn't realise it couldn't be accessed by road, so please note that if you have a car you have to drive to one of the areas where you can get the boat taxis and leave your car behind. This, however, was a great way to get to the hotel. We had a room with a large balcony and lovely view, and our private tour the next day of the national park, with Elvis, was outstanding and definitely worth the money (although not cheap!). We saw so much from the water and would recommend it to anyone. There isn't anything to do at night, and dinner is from 6 - 8.30pm, but as most tours start from 6am this wasn't a problem as going to bed early is recommended. Beautiful, quiet location, with a free transfer to the local town, although only an hour is needed there as it is just a street with restaurants and shops. The beach isn't anything to write home about, as it is black sandy strewn with wood, so not somewhere nice to sit, but it is worth catching the free boat across the river to have a look at it, and this is also where the air strip is for the plane if you are arriving from San Jose this way. The staff were lovely, the pool is a lovely added bonus and we enjoyed a couple of hours by it and swam in it too. I would highly recommend this hotel if staying in Tortoguero National Park, which is a must if visiting Costa Rica.
Comment from Hotel Management
16 Jan 2024 by Andres, Hotel Management
Thank you Helen for your detailed review and recommendation of our lodge! We're delighted you enjoyed the beauty of our location and your room with a large balcony. Elvis will be thrilled to hear that your private tour of the national park with him was outstanding.Your insights into the transportation process and the surrounding area are invaluable for future guests. We appreciate your understanding of the early dinner hours, given the early start for most tours.It was a pleasure having you, and we hope to welcome you back for more memorable experiences in the northern Caribbean of Costa Rica!
by A verified traveler
Posted 27 Aug 2023 on Hotels
The place offers really unique and relaxing experience. The grounds are beautiful, the staff is extremely helpful and accommodating. We loved the rooms though hard surfaces could use better cleaning and BR could use an upgrade. The ac was dripping pretty badly on the first day of our arrival but it was quickly fixed. The food, staff and their services were impeccable.
My biggest disappointment had to do with the steep fee charged for tours. We knew that direct booking through any hotel would be a bit more expensive but 3 times more felt simply exploitative. All the tours offer the same experience but you would pay a third or less booking with external providers. Additionally, there is no access to places outside the hotel except their services which were both quite expensive and limited in times. Also we were not aware that the last boat to get to the lodge leaves at 3:00pm. We had to change our flights to arrive a day early so we could make it on time from SJ. I wish someone would have informed us of this at the time of booking or on their site.
Comment from Hotel Management
3 Sep 2023 by Andres, Hotel Management
Thank you for sharing your feedback about your recent stay at our lodge. We're delighted to hear that you found our grounds beautiful and our staff extremely helpful and accommodating. We apologize for the issues you encountered with the room and the AC, but we're glad that these were resolved promptly.We appreciate your comments regarding the tour fees, and we understand your concerns. We aim to provide quality experiences to our guests, and we'll review our pricing structure to ensure fairness. Your feedback regarding access to external services and transportation times is valuable, and we'll work to improve the transparency of this information in our communications.We hope you'll consider staying with us again in the future, and we'll make every effort to enhance your experience. Thank you for choosing our lodge for your visit.
by A verified traveler
Posted 27 Jul 2023
Comment from Hotel Management
28 Jul 2023 by Andres, Hotel Management
Thank you Daniel for your rating! We hope you had a great time exploring the northern Caribbean of Costa Rica.
by A verified traveler
Posted 14 Jun 2023
We stayed in three locations/hotels in CR. Tortuga Lodge was our favourite. The staff and service were exceptional. Always a smiling face. Nice touch to remember all our names. Very flexible. Food was excellent and nothing was a problem. Wish we had stayed longer. Thank you Tortuga for a wonderful experience. X
Comment from Hotel Management
14 Jun 2023 by Andres, Hotel Management
Hello Andre, thank you for your review of your stay at Tortuga Lodge and two additional Böëna Wilderness Lodges! We appreciate your kind words of our staff and dining experience. We hope to have you back in a future visit to Costa Rica!
by A verified traveler
Posted 8 Mar 2023
All of the staff were very helpful, friendly and made the difference.
Food at the hotel was particularly good, tasty and very well presented.
Comment from Hotel Management
8 Mar 2023 by Andres, Hotel Management
Greetings from the northern Caribbean of Costa Rica. We deeply appreciate your review of your stay and dining experience. And thank you for highlighting our amazing staff!
by A verified traveler
We Loved It and Hope to Return
Posted 7 Jan 2023 on HotelsBeautiful facility and wonderful staff who are so friendly and helpful. The food is excellent and plentiful. We only did two activities (extra charge) but both guides were outstanding. We highly recommend Tortuga Lodge.
Comment from Hotel Management
7 Jan 2023 by Andres, Hotel Management
Thank you Enthan for your enthusiastic review of your stay at Tortuga Lodge, our amazing staff, dining and nature experiences!
by A verified traveler
Fabulous stay at Tortuga Lodge
Posted 18 Aug 2022 on HotelsWe loved everything about our stay at Tortuga Lodge. If you're looking for a place that provides both luxury and adventure, this is it. I never imagined I would enjoy a 6:00 am boat ride in the pouring rain on Rio Tortuguero, but since I was comfortably ensconced in my hotel provided poncho, I could fully appreciate the bounties of nature in all of its glory. The abundance of wildlife, skillfully pointed out by our wonderful hawk-eyes guide, Luis, truly made this a unique and special adventure. The highlight of our visit was the 10:00 pm trip to the Caribbean side to see greenback turtles nesting. No photos allowed or necessary. This incredible experience seeing turtles emerge from the water and watching them dig a hole with their flippers and lay their eggs is seared in my memory. While I know our guide Luis had experienced this thousands of times before, his enthusiasm for each new wonder of nature for us made each sighting all the more special. The hotel staff was amazingly friendly and helpful. Kudos to the chef for our wonderful meals. All in all, we had a fabulous three days at Tortuga Lodge and hope to return again soon!
