Ratings based on 123 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Feb 2024
This property is in a great location and offers boat tours in the morning. We liked the hotel except there may have been an issue with the water we didn't ask why it only seemed to offer a cold shower. Not sure if it had to do with the electrical outages they had while we were visiting.
by A verified traveler
Posted 9 Jan 2024
by A verified traveler from EL CAJON
Posted 23 Dec 2023
The options of hotels in tortoguero is not much.. there is virtually no Airbnbs .. casa marabella is the perfect place.. very simple ! The location is beyond perfect! And they have free breakfast and coffee which really is a plus !
To get there is a whole different story !! But an awesome adventure.. you have to arrive in la Pavona.. parking people will greet you! They know you’re coming because casa Marabella had talked to them already.. You have to pay for both parking and the boat two separate companies/people.the lady that greeted us there her name was Gina and she was very sweet and helpful! After you pay parking and the boat ride you wait at the restaurant… your boat will arrive then off to the river jungle cruise ! Basically like Disney ride but real ! We spotted a crocodile was laying around and the boat guy slowed down for us to take photos.
They will drop you at casa Marabella right on the dock you barely have to walked 7 steps ! Which is another plus !!
Make sure you book the boat tour to go see the park! It is a must ! If you don’t why even make it all the way to to tortoguero! I booked it through the hotel and the dude that works at the hotel took us ! It was amazing ! He knew his stuff well! We did the 5:50 AM and it was just phenomenal not crowded and perfect ! After arriving we at the hotel and decided to walk back to turtoguero we rented rain boots from a lady there for 4 dollars ! Trust me you’d need them !
by A verified traveler
Nice hotel with a great view
Posted 20 Dec 2023 on HotelsHotel has a fantastic view that you can enjoy throughout the day and where you eat breakfast, which was also very good (it varies every day, e.g., pancakes, scrambled eggs). The room mostly has everything that you need (no safe). Our room specifically was directly next to the Main Street, so it sometimes was noisy but nothing extreme. Would definitely stay here again.
by A verified traveler
Friendly and clean
Posted 18 Nov 2023 on Hotels3 nights at Casa Marbella and great staff to make a really enjoyable stay
Very clean nice location close to national park entrance
by A verified traveler
Posted 30 Oct 2023
Breakfast overlooking the river was amazing. It was really great to have Casa Marbella book all our tours, which were awesome.
Comment from Hotel Management
1 Nov 2023 by Yamilette, Hotel Management
Thank you for your nice comment. It was a pleasure to have your stay with us.
by A verified traveler
Posted 19 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Yamilette, Hotel Management
Thank you for your nice comment. It was a pleasure to have your stay with us.
by A verified traveler
Front dock boat service
Posted 8 Aug 2023 on HotelsTo put things in cotext, I live in Denver so am not used to humidity. We were in Tortuguero in August, which is the rainy season so it wa s hot and humid (think mid-80's for both).
Casa Marbella is .delightful hotel. They had a staff person greet us at La Pavona, which is the boat station to get to Tortuguero. The boat ride was a blast and took us directly to the hotel. They were there to greet us and check us in. Note that if you book through any other site aside from their own, you will need to pay in cash, so be prepared! Most sites mention that few places in Tortuguero take credit cards...the hotel and the tours we took were cash only but some of the restaurants did take credit cards.
Our room was good sized by Costa Rican standards. There is no air conditioning, which seems fairly common. They did supply 2 powerful fans which helped but I was melting. I think our sink leaked a bit because the bathroom floor was always soaking wet, which didn't help the humidity issue. The included breakfast was great and excellent portions. Service was responsive and even provided breakfast a it early on a day we had to leave beforw the usual service time.
Comment from Hotel Management
25 Aug 2023 by Yamilette, Hotel Management
Thanks for your nice comment.
by A verified traveler
Posted 28 Jul 2023
Really a nice place to stay. Very close to everything. They have their own deck so you can just relax. Breakfast was served with fresh fruits, bread and eggs. Next day we had pancakes. I would definitely recommend this hotel.
Comment from Hotel Management
6 Aug 2023 by Yamilette, Hotel Management
Thank you for your nice comment.
by A verified traveler
Posted 16 Jun 2023
Comment from Hotel Management
19 Jun 2023 by Yamilette, Hotel Management
¡Thanks for your visit.!
