Colonia Adolfo López Mateos Hotels near Cozumel

"Hello, I wanted to take a moment to provide feedback regarding my recent stay at your resort. My family and I have been traveling to Cancun and Playa del Carmen for over 25 years, and this was our first time staying at your property. Unfortunately, our experience did not meet expectations due to several issues during our visit. To begin with, we reported the lack of hot water in our room on three separate occasions, and the issue was never resolved during our stay. This was extremely disappointing. Additionally, one evening, two couples traveling with us experienced a serious issue accessing their room in the El Beso section. They contacted me for assistance, and I attempted to reach the front desk multiple times, but no one answered the phone. As a result, they were forced to walk all the way to the front desk late at night to resolve the issue, which is unacceptable for a resort of this standard. We were also disappointed with the dining experience. The food at both the steakhouse and the Italian restaurant did not meet expectations, and the liquor selection was very limited. Needless to say, all six of us in our group were very disappointed. It is unfortunate that what should have been a memorable and enjoyable trip turned into a frustrating experience. Based on this visit, we will not be returning or recommending this resort to others."

"Excellent location - staff were amazing super friendly and helpful!"

"Excellent staff. We really feel safe and well taken care of. Great snorkeling. Clean rooms"

"Property had a lot to do"

"Hotel was nice. No beach at the hotel. But there is a beach nearby. "

"Food was ok. Message was good but off of a noisy gym. Staff was good. Resort was clean! "

"This place really was pleasant. A little more quiet than I expected, but still was a good time. Buffet staff were the best and so attentive, but we do wish there were more things to do at the resort other than drink, play pool and whatever few activities were available during the day. I’d say a 7.5/10, and I wouldn’t mind returning. "

"I loved my swim out room and the swim up bar "

"What an amazing experience for us! Great people, staff, and place for family. We definitely will be back! "